Mark Alvarez
San Antonio ,TX
Summary
Accomplished Medical Assistant and surgery scheduler with a proven track record at Alamo Orthopedics, enhancing patient care through expert management of health records and compassionate interaction. Skilled in phlebotomy and patient assessments, I boosted clinic efficiency and patient satisfaction. Demonstrates professionalism and a strong ethical foundation in all tasks.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Medical Assistant
Alamo Orthopedics
04.2023 - 01.2025
- Prepared examination rooms by sanitizing equipment and restocking supplies to maintain a clean, efficient environment.
- Operated EKG machines to capture detailed heart activity records and assisted in interpreting results for patient assessments.
- Managed electronic health records system to update patient information and facilitate smooth communication between healthcare team members.
- Explained medication instructions to patients and clarified any questions to ensure proper understanding of treatment plans.
- Instructed patients on post-procedure care to support recovery and adherence to medical advice.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care.
- Empowered patients through education on self-management techniques for chronic conditions.
- Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
- Improved clinical workflow with introduction of electronic health records system.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Facilitated patient education on treatment plans and medications, improving understanding and compliance.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
- Streamlined patient check-in process, reducing administrative burden for medical staff.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Implemented patient education program on preventative care, enhancing community health awareness.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collected and documented patient medical information such as blood pressure and weight.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Taught patients about medications, procedures, and care plan instructions.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Oriented and trained new staff on proper procedures and policies.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Implemented care and efficiency improvements to support and enhance office operations.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Followed appropriate procedures to minimize patient's exposure to radiation.
Aerospace Medical Technician
Air Force
05.2015 - 05.2023
- Collected and safely handled specimens for laboratory tests.
- Provided critical support during aeromedical evacuation missions, ensuring the safe transport of patients requiring advanced care.
- Enhanced patient care by conducting thorough medical assessments and administering appropriate treatments.
- Educated patients about treatments, medications and home care for conditions.
- Developed comprehensive training programs for new Aerospace Medical Technicians, promoting a culture of continuous learning and professional development.
- Evaluated occupational hazards within the aviation environment, recommending changes to mitigate risks and enhance crewmember wellbeing.
- Supported emergency response efforts by coordinating with medical professionals and first responders during aircraft incidents.
- Improved flight crew safety by providing comprehensive pre-flight medical briefings and evaluations.
- Streamlined patient record management, ensuring accurate documentation and timely reporting of medical information.
- Increased efficiency in medical treatment administration by implementing standardized protocols for common conditions encountered in aerospace environments.
- Maintained high levels of readiness by participating in regular disaster preparedness drills and exercises involving simulated aircraft emergencies.
- Optimized patient outcomes through diligent monitoring and follow-up care after initial treatment interventions.
- Collaborated with interdisciplinary teams to provide a holistic approach to patient care for aircrew members.
- Assisted in the development of aerospace medicine policies and procedures to optimize healthcare delivery for aviation personnel.
- Promoted a culture of safety and awareness by conducting regular briefings on aerospace medicine topics for flight personnel.
- Facilitated clear communication between pilots, air traffic controllers, and other key stakeholders during medical emergencies or related incidents in flight operations.
- Conducted extensive research on aerospace-related health risks, contributing to the overall safety of aircrew members.
- Assisted doctors, nurses and other staff with completing surgeries and non-invasive procedures.
- Scheduled appointments and surgeries for patients.
- Enhanced overall mission readiness through the development and implementation of comprehensive health promotion initiatives targeting key areas such as nutrition, exercise, and stress management for aircrew members.
- Interviewed patients to obtain medical histories and collected current stats such as height, weight and blood pressure.
- Ensured proper maintenance of medical equipment through regular inspections, calibration, and repairs as needed.
- Contributed to successful audits by maintaining strict compliance with regulatory standards governing aerospace medicine practices and procedures.
- Managed inventory control processes for essential medical supplies, ensuring adequate stock levels were maintained at all times while reducing waste and costs associated with overstocking items.
- Served as a liaison between medical providers and aviation leadership, helping to address healthcare concerns specific to the aerospace environment.
- Administered CPR, oxygen and other life-saving medical treatments.
- Assisted with lifting and moving patients.
- Followed all safety protocols and took necessary precautions while providing care.
- Responded to 911 calls for medical emergencies.
- Delivered emotional support to patients and families.
- Assessed medical conditions of patients in pre-hospital settings.
- Handled patient transfers from one medical facility to another.
- Collaborated with medical doctors and other healthcare professionals.
- Immobilized patient for placement on stretcher and ambulance transport.
- Observed patient behavior to report changes to medical personnel.
- Trained new EMTs on proper protocols and procedures.
- Transported patients to medical facilities and provided transportation to follow-up appointments.
- Conducted patient intake and triage procedures.
- Utilized communication devices to maintain contact with supervisors.
- Coordinated with treatment center personnel to obtain patients' vital statistics and medical history.
- Educated public on emergency medical services.
- Dispensed medications and monitored patient reactions.
- Performed medical tests and collected samples for laboratory analysis.
- Provided patient families with post-medical care instructions.
EMT-Basic
ShurMed EMS
03.2021 - 02.2023
- Executed trauma care procedures, minimizing injury impact and preparing patients for hospital treatment.
- Managed airway obstructions using specialized techniques, maintaining patient breathing.
- Responded promptly to emergency calls, providing immediate care and transport to medical facilities.
- Assessed patients' conditions quickly, determining necessary medical interventions on the spot.
- Utilized patient care reporting software to document and manage medical records accurately.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
- Evaluated patient histories to assess and prioritize levels of care.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
- Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
- Trained EMTs in basic life support skills, oxygen therapy, and wound care.
- Utilized oxygen tanks, EKG and IVs to perform various medical procedures.
- Administered emergency medication to patients, quickly responding to changes in conditions and medication reactions.
- Collaborated with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes.
- Administered CPR, oxygen and other life-saving medical treatments.
- Assisted with lifting and moving patients.
- Assessed medical conditions of patients in pre-hospital settings.
- Responded to 911 calls for medical emergencies.
- Transported patients to medical facilities and provided transportation to follow-up appointments.
- Handled patient transfers from one medical facility to another.
- Delivered emotional support to patients and families.
- Followed all safety protocols and took necessary precautions while providing care.
- Trained new EMTs on proper protocols and procedures.
- Collaborated with medical doctors and other healthcare professionals.
- Immobilized patient for placement on stretcher and ambulance transport.
- Observed patient behavior to report changes to medical personnel.
- Dispensed medications and monitored patient reactions.
- Educated public on emergency medical services.
- Conducted patient intake and triage procedures.
- Coordinated with treatment center personnel to obtain patients' vital statistics and medical history.
- Utilized communication devices to maintain contact with supervisors.
- Provided patient families with post-medical care instructions.
Education
Associate Of Arts And Sciences - Criminal Justice
Northwest Vista College
San Antonio, TX12.2014
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Medical terminology
- Vital sign monitoring
- Vital signs monitoring
- EMR / EHR
- Direct patient care
- Clinical documentation
- Data entry
- Phlebotomy
- Patient-focused care
- Reliable team player
- Procedure assistance
- Electronic health records
- Electronic medical records
- Compassionate
- CPR
- Immunization administration
- Phlebotomy techniques
- Specimens collection and processing
- Patient assessments
- Medical procedures
- Laboratory specimen collection
- Professionalism and ethics
- Maintaining confidentiality
- Insurance verification
- Appointment setting
- Compassionate caregiver
- Medical records management
- Patient care coordination
- Patient flow management
- Sterilization techniques
- Equipment sterilization
- First aid
- Medical supply inventory
- Medical office administration
- Sterile technique
- Complex Problem-solving
- Fluent in languages
- Trustworthy companion
- Adaptable
- Patient relations
- Patient management
- Inventory and supply management
- OB/GYN procedures
- Simple dressings
- Prioritizing stat orders
- Inventory management
- Professional bedside manner
- Payment collection
- Medical terminology in languages
- Medical billing and coding
- Monitoring patient progress
- Diagnostic procedures
- Valid state driver's license
- Medical office management
- Emergency response preparedness
- Healthcare software proficiency
- Indirect patient care
- Reliable transportation
- Conflict resolution
- Companionship and emotional support
- Laboratory maintenance
- Medical equipment operation
- Medical billing
- Insurance claims
- Family education
- Diagnostic testing assistance
- Lab equipment operation
- Patient bathing
- Lab equipment calibration
- Antigen testing
- Hospice care
- Customer relationship management (CRM)
- Conversant in languages
- Case management
- Wound care specialist
- Electrocardiographic rhythm recognition
- Medical transcription
- Orthopedic splints
- Patient feeding
- Needs assessments
- Patient oral care
- Diagnostic equipment expertise
- Account management
- Feeding assistance expert
- Type coding
- Therapeutic procedures
- Traction equipment
- Emergency room procedures
- Chemical solution preparation
- 2D scanning
- Specimen labeling
- Insurance authorizations
Certification
BLS cpr certified
Languages
Spanish
Native or Bilingual
Timeline
Medical Assistant
Alamo Orthopedics
04.2023 - 01.2025
EMT-Basic
ShurMed EMS
03.2021 - 02.2023
Aerospace Medical Technician
Air Force
05.2015 - 05.2023
Associate Of Arts And Sciences - Criminal Justice
Northwest Vista College
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