Jayleigh Carreiro
Providence,RI
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Highly-motivated employee with desire to take on new challenges. Strong work ethic, Knowledgeable and skilled Problem Solver equipped to handle receiving issues with high degree of autonomy and excellent decision-making abilities. Well-trained team member with significant experience resolving routine and complex escalation tickets. I would like to find a career that allows me to utilize my existing skills.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
HEALTH SOURCE RI
East Providence, RI
09.2022 - Current
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- advanced from customer service representative to escalation analyst within a year .
- Maintained a high level of quality assurance throughout the escalation process.
- Investigated customer complaints and identified root cause of the issue.
- Monitored ongoing escalations for resolution progress.
- Participated in regular meetings with management team members to discuss best practices in resolving escalations quickly and efficiently.
- Documented detailed reports of all escalations and resolutions.
Security Officer
Professional Security
Cranston, RI
04.2019 - 05.2022
- Maintains environment by monitoring and setting building and equipment controls
- Completes reports by recording observations, information, occurrences, and surveillance activities; interviewing witnesses; obtaining signatures.
Security Officer
US SECURITY ASSOCIATES
Warwick, RI
03.2016 - 11.2018
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Maintained accurate logs of all security related activities.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Provided escorts for visitors as needed throughout the facility.
Housekeeping
Molly Maids
Johnston, RI
09.2013 - 05.2015
- Clean houses with variety of chemicals, disinfectants, and machines, ensuring that the proper cleaning procedures were taken
- Sweep up debris using the correct equipment on hardwood floors and using vacuums on carpets
- Cleaned toilets with toilet brush and showers/bathtubs with proper scrubs and chemicals
- Scrub stains, mold, and mildew from surfaces, ensuring the client was receiving optimal cleaning services.
Housekeeping
Universal Cleaning Company
Providence, RI
01.2012 - 01.2013
- Completed the dusting process for tables, wood surfaces, and shelves
- Clean upholstered furniture and drapes, ensured any wash met cleaning requirements of materials
- Wash baseboards, walls and ceilings
- Used cleaning chemicals to get rid of any marks and smudges that were visible
- Placed fresh linens on bed.
Education
GED -
Warwick Veterans Memorial High School
Warwick, RI01.2011
Skills
- Multi-Task Management
- Computer Proficiency
- Microsoft Office Expertise
- Customer Relations
- Microsoft Outlook
- Spreadsheets
- Goal Setting and Achievement
- System Implementation
- Document and Records Management
- Written Communication
- Customer Data Confidentiality
- Account Updating
- Organizational Skills
- Inbound Call Management
- Data Entry
- Problem-Solving Aptitude
- De-Escalation Techniques
References
References available upon request.
Timeline
Customer Service Representative
HEALTH SOURCE RI
09.2022 - Current
Security Officer
Professional Security
04.2019 - 05.2022
Security Officer
US SECURITY ASSOCIATES
03.2016 - 11.2018
Housekeeping
Molly Maids
09.2013 - 05.2015
Housekeeping
Universal Cleaning Company
01.2012 - 01.2013
GED -
Warwick Veterans Memorial High School