Dynasty Marshall
Phenix City,AL
Summary
Detail-oriented operations professional with a consistent track record in system efficiency, data accuracy, and compliance. Skilled at navigating complex systems, enhancing client satisfaction, and ensuring accuracy in data and customer interactions. Proven ability to resolve complex issues, with a focus on delivering high-quality, effective support.
Overview
13
13
years of professional experience
Work History
Claims Adjuster
Alma
Remote, USA
06.2023 - 03.2026
- Leveraged Google Sheets, Excel, and Zendesk to analyze and process 18 claims per day, verifying liability and maintaining 100% adherence to corporate policy guidelines.
- Facilitated communication with major insurance payers, such as Cigna, Aetna, and BCBS, to efficiently collect client insurance information and verify claims status.
- Provided detailed explanations to clients about deductibles, copays, and out-of-pocket expenses to enhance understanding.
- Effectively engaged in cross-functional project collaboration to improve operational efficiency while meeting SLA.
- Validated insurance coverage and updated CPT codes to industry standards, streamlining record-keeping to enhance operational accuracy.
Dispatcher
Wishful Journee, LLC
Atlanta, GA
06.2022 - 06.2023
- Maintained a 5-star customer satisfaction rating on industry load boards by providing proactive vehicle delivery updates and resolving complex logistics issues.
- Managed end-to-end transactional accuracy, ensuring 100% on-time payment to haulers and vehicle delivery to clients within 24–48 hours.
- Optimized hauler workflows and dispatch protocols, resulting in a 50% faster loading process.
Provider Services Representative II
Anthem
Columbus, GA
09.2018 - 06.2022
- Improved billing accuracy and reduced claim denials by analyzing HCFA-1500 and UB-04 forms and applying precise CPT codes.
- Selected by trainers to mentor 20 new associates, ensuring all associates successfully transitioned to full-scale production, resulting in a 100% pass rate.
- Achieved and exceeded call center performance benchmarks through effective communication and problem-solving skills.
Office Administrative Assistant
Mercedes Benz of Columbus
Columbus, GA
03.2018 - 09.2018
- Awarded Employee of the Month (April, 2018)
- Processed payments and responded to customer inquires for the 2018 Mercedes Benz Heart Raffle.
- Enhanced dealership operational efficiency by 20% resolving a 6-month backlog of disputed invoices and reorganizing administrative procedures to improve client first impressions.
Call Center Representative
TSYS Total System Services
Columbus, GA
08.2013 - 03.2018
- Managed high call volumes on average of 60 call per day, while providing exceptional customer support and maintaining professional composure.
- Mastered AVAYA Communication Manager and Workspaces, improving average handle time (AHT) by 22% and reducing customer hold times through efficient call routing and rapid CRM integration.
- Earned HIPAA Compliance Certification through comprehensive training in patient privacy, data security, and regulatory standards.
Education
Accounting
Chattahoochee Valley Community College
Phenix City, AL03-2028
High School Diploma -
Kendrick High School
Columbus, GA06-2013
Skills
- Adaptability
- Communication
- Computer literacy
- Detailed oriented
- Emotional intelligence
- Leadership
- Live chat
- Payment processing
- Problem-solving
- Research and documentation
- Self-sufficient and collaborative
- Time management
Timeline
Claims Adjuster
Alma
06.2023 - 03.2026
Dispatcher
Wishful Journee, LLC
06.2022 - 06.2023
Provider Services Representative II
Anthem
09.2018 - 06.2022
Office Administrative Assistant
Mercedes Benz of Columbus
03.2018 - 09.2018
Call Center Representative
TSYS Total System Services
08.2013 - 03.2018
Accounting
Chattahoochee Valley Community College
High School Diploma -
Kendrick High School