Summary
Overview
Work History
Education
Skills
Timeline
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Jaylen Evans

Brockton,MA

Summary

Personable professional with customer service experience in fast-paced environments, serving as a welcoming first point of contact for students, staff, and visitors. Proven ability to manage inquiries, maintain organized spaces, and support daily operations with attention to detail. Skilled in communication, relationship-building, and problem-solving, with proficiency in office suites. Passionate about working with diverse communities and committed to supporting youth development aligned with organizational values.

Overview

6
6
years of professional experience

Work History

Customer Service Associate

Nordstrom Rack
Braintree, MA
06.2025 - 01.2026
  • Provided exceptional customer service by assisting customers with product selection, answering inquiries, and addressing concerns
  • Assisted customers with inquiries and resolved issues promptly.
  • Managed incoming calls, ensuring efficient routing to appropriate departments to enhance customer experience.
  • Developed in-depth product knowledge to confidently educate customers on features, benefits, and usage of various products
  • Documented customer interactions and transactions accurately to support service continuity and improve response times.

Sales Associate

Nike
New York, NY
11.2024 - 05.2025
  • Delivered product information and recommendations that enhanced customer experience
  • Executed daily retail operations to deliver premium service and ensure smooth store functioning
  • Maintained knowledge of store departments.
  • Conducted regular maintenance and cleaning of store facilitiess.

Sales Associate

Nordstrom
Braintree, MA
05.2024 - 08.2024
  • Provided personalized service to customers based on their preferences.
  • Built lasting relationships with customers
  • Provide honest and confident feedback to customers about style and fit
  • Resolved customer complaints with tailored solutions and follow-up support to ensure satisfaction
  • Organized merchandise and maintained sales floor to enhance customer shopping experience

Sports Volunteer

Brockton Little League
Brockton, MA
02.2020 - 08.2023
  • Inspired athletes through positive reinforcement and tailored feedback.
  • Facilitated practice sessions to enhance teamwork and skill development.
  • Built strong connections with players through consistent communication.

Education

Bachelor of Arts -

St John's University
New York
05-2027

High School Diploma -

Boston College High School
Boston, MA
05-2023

Skills

  • Customer inquiry handling
  • Conflict resolution
  • Relationship building
  • Technical proficiency
  • Technical proficiency
  • Microsoft 365
  • Google Suite

Timeline

Customer Service Associate

Nordstrom Rack
06.2025 - 01.2026

Sales Associate

Nike
11.2024 - 05.2025

Sales Associate

Nordstrom
05.2024 - 08.2024

Sports Volunteer

Brockton Little League
02.2020 - 08.2023

Bachelor of Arts -

St John's University

High School Diploma -

Boston College High School
Jaylen Evans