Jaylen Green
Jacksonville,NC
Summary
Friendly and efficient professional devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues. Positive, upbeat professional brings several years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns, and maintain long-term loyalty.
Overview
5
5
years of professional experience
Work History
Customer Service Associate
Roses, Variety Wholesalers
Jacksonville , NC
06.2024 - Current
- Greeted customers and identified their needs.
- Provided information about products and services available to customers.
- Processed customer orders accurately and efficiently.
- Resolved customer inquiries in a timely manner.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Tracked inventory levels of popular items to ensure availability for customers' orders.
- Suggested product solutions based on individual customer needs.
- Provided accurate quotes for requested products or services.
- Kept work area neat, clean, and well-stocked at all times.
- Performed additional duties as assigned by management team.
- Consulted with customers regarding needs and addressed concerns.
- Followed policies and procedures to meet or exceed established performance requirements.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Temporary Recreation Aid
City of Jacksonville
Jacksonville , NC
06.2022 - 08.2023
- Assisted with the organization of recreational activities and events.
- Provided assistance to participants in recreational activities.
- Conducted tours of facilities, explaining rules and regulations.
- Ensured safety of all participants during recreational activities.
- Supervised guests using the facility and its amenities.
- Maintained equipment inventory and ensured that it was properly stored after use.
- Greeted visitors at the recreation center, answered questions, provided information about available services.
- Promoted community awareness by providing information on upcoming events or activities.
- Monitored participant behavior during recreational activities to ensure adherence to rules and regulations.
- Instructed participants on proper techniques for participating in recreational activities.
- Planned trips for children attending summer camps.
- Collaborated with other staff members to develop new ideas for recreation programming.
- Provided support to individuals with disabilities who require additional assistance when participating in recreation programs.
- Administered first aid treatment when needed during recreational activities.
- Assisted in maintaining cleanliness and orderliness of the recreation area before, during and after each event or activity.
Grocery Bagger
Camp Lejeune Commissary
Jacksonville, NC
06.2019 - 07.2021
- Greeted customers and provided assistance with bagging groceries.
- Managed check-out area efficiently by ensuring a smooth flow of customers through the line.
- Organized bags neatly in shopping carts for easy transport from store to car.
- Provided excellent customer service including answering questions about products or services offered in the store.
- Offered carry out services to customers when needed, loading purchased items into their cars safely and securely.
- Assisted customers with locating specific items within the store when requested.
- Collaborated with other grocery baggers to ensure efficient checkout process during busy times.
- Followed company guidelines regarding proper sanitation practices in handling food products.
- Assisted customers with getting groceries loaded in vehicles.
- Retrieved carts from returns and parking lot.
- Collected empty carts and returned each to store to minimize loss and damage to store property.
Education
Bachelor of Science - Kinesiology
North Carolina Central University
Durham, NC12-2025
High School Diploma -
Northside High School
Jacksonville, NC06-2021
Skills
- Team Collaboration
- Regulatory Compliance
- Customer Support
- Cross-Functional Team Collaboration
- Guest Services
- Stock replenishment
- Safety Regulations
- Problem Resolution
- Complex Problem-Solving
- Tactful and diplomatic
- Complaint Handling
- Quality Assurance
Affiliations
- Fishing
- Exercise
- Cooking
- Recreational Sports (basketball)
Timeline
Customer Service Associate
Roses, Variety Wholesalers
06.2024 - Current
Temporary Recreation Aid
City of Jacksonville
06.2022 - 08.2023
Grocery Bagger
Camp Lejeune Commissary
06.2019 - 07.2021
Bachelor of Science - Kinesiology
North Carolina Central University
High School Diploma -
Northside High School
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