Jaylen Jefferson
Lawrenceville,GA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
6
6
years of professional experience
Work History
Member Experience Manager
Weekend Health (WeightWatchers Inc.)
06.2022 - Current
- Responded to customer calls and emails to answer questions about products and services.
- Recommended specific products and services in alignment with individual needs, requirements and specifications.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Senior Customer Support Analyst
Somatus
03.2020 - 06.2022
- Recognized escalation needs and connected customers with advanced support staff.
- Managed fast-paced call center work to assist high volume of daily customers using multiple internal databases and systems.
- Supported customers throughout incident response, management and resolution to deliver expert assistance for technical needs.
- Worked within task management system to receive, manage and close support requests.
- Partnered with sales, operations and field service teams to coordinate solutions.
Customer Support Specialist
U-Haul International
11.2017 - 03.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Multitasked to handle diverse customer needs in high-volume call center setting, prioritizing tasks to keep up with challenging deadlines.
Education
High School Diploma -
Cordova High School
Cordova, TNSkills
- Goal Attainment
- Confidential Records Management
- Business Analysis
- Key Performance Metrics
- Clinical Data Entry
- Patient Medical Histories
- Policy and Procedure Adherence
- Call Transfers
Timeline
Member Experience Manager
Weekend Health (WeightWatchers Inc.)
06.2022 - Current
Senior Customer Support Analyst
Somatus
03.2020 - 06.2022
Customer Support Specialist
U-Haul International
11.2017 - 03.2020
High School Diploma -
Cordova High School
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