Jaylen Jones
Albuquerque
Summary
Experienced in managing teams in fast-paced settings, with a strong ability to learn quickly and adapt. Works well both as a leader and as part of a team.
Overview
2
2
years of professional experience
Work History
manager
Frost Gelato
Albuquerque
03.2025 - Current
- Oversaw daily operations to ensure efficient gelato production and service.
- Managed staff scheduling to optimize team performance during peak hours.
- Trained new employees on customer service and product knowledge standards.
- Implemented inventory management practices to maintain stock levels and freshness.
- Developed training materials for ongoing staff development and performance improvement.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
Food Prep Cook
ABQ Bio Park
Albuquerque
03.2024 - 03.2025
- Prepared a variety of fresh ingredients for daily meal service.
- Assisted in maintaining cleanliness and organization of workstations.
- Followed strict food safety guidelines during food preparation tasks.
- Operated kitchen equipment safely and efficiently during food prep activities.
- Adhered to health codes while preparing food items in accordance with safety guidelines.
- Maintained a clean kitchen environment by sweeping floors, washing dishes, utensils, and equipment.
- Stocked shelves with necessary ingredients for daily operations.
Food and Beverage Cashier
ABQ Bio Park
Albuquerque
03.2024 - 03.2025
- Processed customer transactions efficiently at ABQ Bio Park.
- Managed cash register operations and balanced cash drawers daily.
- Provided excellent customer service in a fast-paced environment.
- Maintained cleanliness and organization of the food service area.
- Collaborated with team members to ensure smooth operations during peak times.
- Handled customer inquiries and resolved issues promptly and professionally.
- Followed safety and sanitation guidelines to ensure compliance in food handling.
- Managed multiple tasks efficiently including taking orders, preparing drinks and food items, ringing up customers' purchases.
- Provided superior customer service by greeting customers, responding to inquiries, and resolving complaints in a timely manner.
Retail Sales Associate
albuquerque bio park
Albuquerque
03.2024 - 02.2025
- Assisted customers with product selection and inquiries.
- Stocked merchandise and maintained organized displays.
- Processed sales transactions accurately and efficiently.
Education
Ged
Albuquerque, NMSkills
- Inventory management
- Staff scheduling
- Customer service
- Team performance optimization
- Food safety compliance
- Training development
- Cash register operation
- Sales processing
- Merchandise stocking
- Leadership skills
- Problem solving
- Effective communication
- Schedule preparation
- Team leadership
- Financial records oversight
- Milk steaming
- Prepare beverages
- Coffee and tea expertise
- Food serving and preparation
- Espresso machine operations
- Safe food handling practices
- Brewing techniques
- Equipment cleaning
- Health and safety standards
- Food safety practices
- Cold Drink Preparation
- Upselling
- Prepare products
- Cleaning and sanitizing
- Customer interaction
- Cash handling
- Serve customer needs
Affiliations
- volunteer for Mandys farm
Timeline
manager
Frost Gelato
03.2025 - Current
Food Prep Cook
ABQ Bio Park
03.2024 - 03.2025
Food and Beverage Cashier
ABQ Bio Park
03.2024 - 03.2025
Retail Sales Associate
albuquerque bio park
03.2024 - 02.2025
Ged