Music
Jaylen McLoud
Coto De Caza,CA
Summary
Proven track record in enhancing customer satisfaction and fostering strong relationships, as demonstrated at Newport Drip. Skilled in multitasking and creative thinking, delivering tailored entertainment solutions and efficient problem resolution. Achieved significant improvements in client engagement and service delivery through innovative strategies and effective team collaboration.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills, and committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Marketing Assistant
Red Heart Capital
07.2023 - Current
- Generated increased client satisfaction by delivering tailored entertainment solutions that met their specific needs and preferences.
- Developed strong relationships with vendors and service providers to negotiate favorable contracts for clients.
- Implemented innovative ideas for audience engagement to keep guests entertained throughout the duration of events.
- Coordinated with over 15 entertainment venues to create joint promotional events.
- Developed partnerships with over 45 vendors and suppliers to obtain quality products and services.
- Assisted the marketing department with advertising, providing music setup and entertainment at all social events, and booking guest speakers.
Customer Care Executive
Newport Drip
02.2022 - Current
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
- Managed a high volume of over 40 inbound calls daily, multitasking effectively to address diverse customer needs simultaneously.
- Communicated with customers to identify needs and expectations.
- Maintained up-to-date knowledge of industry trends and product offerings to better serve customers.
- Reduced customer complaints with proactive issue identification and resolution strategies.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Delivered personalized assistance by actively listening to customers' concerns and adapting responses accordingly.
- Served as a critical point of contact for escalated issues, diffusing tension and ensuring prompt resolution.
- Increased repeat business, fostering strong relationships with clients through exceptional service delivery.
- Defined clear targets and objectives and communicated to other team members.
- Booked clients for luxury car rentals, provided vehicle walk-throughs for clients, maintained vehicle service records, and coordinated "Coffee and Cars" events.
Music Intern
G-Funk Entertainment
06.2019 - 03.2022
- Organized and maintained music library, allowing for easy access for rehearsals and performances.
- Managed merchandise inventory and sales at concerts, generating additional revenue for the organization.
- Improved audience satisfaction with professional customer service at box office locations during events.
- Maximized productivity during recording sessions by maintaining efficient time management practices when working with multiple projects simultaneously.
- Facilitated strong working relationships between musicians and production staff by acting as a liaison during rehearsals or recording sessions.
- Facilitated communication between artists, management, and venue staff to ensure seamless event execution.
- Assisted in producing high-quality recordings by setting up studio equipment and monitoring sound levels during sessions.
- Maintained a clean rehearsal space that fostered creativity among musicians preparing for performances or recording sessions.
- Attended regular practices and private lessons to hone skills.
- Collaborated with performers and producers to determine and achieve desired sound for production.
Education
Bachelor of Science - Business Management
University of Phoenix
Phoenix, Arizona04.2024
Skills
- Relationship Building
- Team Collaboration
- Customer Engagement
- Client Engagement
- Calm and Professional Under Pressure
- Entertainment Booking
- Cultural Awareness
- Network development
- Multitasking
- Creative Thinking
- Self Motivation
- Adaptability
Certification
- CPR/AED Certification
Interests
Sports
Outdoors
Cars
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Marketing Assistant
Red Heart Capital
07.2023 - Current
Customer Care Executive
Newport Drip
02.2022 - Current
Music Intern
G-Funk Entertainment
06.2019 - 03.2022
Bachelor of Science - Business Management
University of Phoenix
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