Jaylen Penny

• Order Fulfillment: locating and retrieving products from the fulfillment center or warehouse, ensuring accurate item selection, and preparing them for shipment
• Inventory Management: monitoring stock availability, conducting regular inventory counts, and updating the system to reflect accurate stock levels
• Packing and Shipping: appropriately packaging them to ensure safe delivery
• Quality Control: inspecting items for any defects, damage, or missing parts
• Returns Processing: processing and inspecting the returned items
• Equipment Operation: Pallet Jacks, Scanners, automated picking systems, package equipment
• Team Collaboration: worked closely with other associates, team leads, and supervisors to ensure smooth operations, share workload, and achieve daily targets
• Continuous improvement: identified and suggested process enhancements to optimize efficiency, reduce errors, and enhance customer satisfaction.

Food Delivery: The primary responsibility is delivering pizzas and other food items to customers' homes or specified locations.
Application: Safely transporting orders in a timely manner to ensure customer satisfaction.

Customer Service:: Providing excellent customer service by being polite, courteous, and professional during deliveries.
Application: Interacting with customers in a friendly manner, confirming orders, and addressing any inquiries or concerns.

Order Verification: Double-checking orders before leaving the restaurant to ensure accuracy and completeness.
Application: Verifying that the correct pizzas and additional items are included in the delivery and notifying the restaurant of any discrepancies.

Vehicle Maintenance: Taking care of the delivery vehicle, including regular maintenance checks and reporting any issues.
Application: Ensuring the delivery vehicle is in good working condition to prevent delays or complications during deliveries.

Cash Handling: Handling cash transactions, processing payments, and providing change accurately.
Application: Managing payments from customers, maintaining a cash log, and following proper cash-handling procedures.

Knowledge of Delivery Area: Familiarity with the local delivery area to navigate efficiently and deliver orders on time.
Application: Using maps or navigation tools to find the quickest routes and ensuring timely deliveries.

Adherence to Safety Regulations:: Following traffic laws and safety regulations to ensure a safe driving experience for oneself and others.
Application: Driving responsibly, obeying traffic rules, and prioritizing safety during all aspects of the delivery process.

Time Management: Efficiently managing delivery times to meet customer expectations.
Application: Planning routes, optimizing delivery sequences, and ensuring timely deliveries to maintain customer satisfaction.

Inspecting Products: Regularly check the quality and freshness of perishable goods such as fruits, vegetables, and meats to ensure they meet health and safety standards.

Monitoring Storage Conditions: Ensure that storage areas maintain proper temperatures and cleanliness to preserve the quality of products and prevent contamination.

Implementing Safety Protocols: Enforce hygiene and safety protocols, including proper handling of food, sanitation procedures, and adherence to health regulations.

Quality Control Checks: Conduct routine quality control checks on products, including packaging integrity and labeling accuracy.

Reporting Issues: Report any product defects, safety hazards, or deviations from quality standards to the appropriate personnel.

Collaborating with Suppliers: Work with suppliers to address quality concerns, communicate specifications, and ensure compliance with agreed-upon standards.

• Customer Service: Greeting customers, taking their orders accurately and efficiently, and ensuring their satisfaction throughout their visit
• Also handled cash transactions, operated the cash register, and processed payments
• Order Assembly: responsible for assembling orders it accurately and efficiently once they are placed
• Cleaning and Sanitation: responsible for maintaining a clean and organized work area
• Includes regularly cleaning surfaces, equipment, and utensils, as well as adhering to food safety guidelines
• Stocking and Inventory Management: involved in receiving and stocking inventory, such as food supplies, packaging materials, and condiments
• Drive-Thru and Front Counter Operations: took orders, interacted with customers, and ensured efficient service
• Team Collaboration: worked closely with other team members and managers to ensure smooth operations, effective communication, and a positive work environment.

• Graduated with the honor of Manga Cum Lade (3.7-3.9) gpa
• Held 4+ gpa
• Member of the National Honors Society