Jaylen Shepherd
Lexington
Summary
Experienced with handling cash transactions and providing excellent customer service. Utilizes effective communication to ensure customer satisfaction and resolve issues promptly. Track record of maintaining accuracy and efficiency in fast-paced environment.
Overview
6
6
years of professional experience
Work History
Server
KSBar and Grill
Lexington, KY
01.2025 - 02.2026
- Delivered exceptional customer service, ensuring satisfaction and repeat business.
- Managed multiple tables efficiently during peak hours, enhancing overall dining experience.
- Trained new staff on menu items, service standards, and restaurant procedures.
- Processed orders accurately using POS system, minimizing errors in transactions.
- Resolved customer complaints promptly, maintaining a positive atmosphere for guests.
Resident Assistant
Morning Pointe Senior living
07.2023 - 01.2025
- Bathed and showered residents
- Transferred Residents
- Kept up with residents nutritions plans
- Maintained laundry and cleaning duties
- Dressed and changed residents
- Participated in daily physical activities with residents
Team Member
Chick-Fil-A, Lexington Ky
Lexington, Ky
12.2021 - 09.2022
- Working fast paced environments
- Cashier/ customer service
- Maintaining a sanitary work environment
- Multitasking
Team Member
Cold Stone Creamery, Lexington ky
Lexington, ky
02.2021 - 12.2021
- Remembering complex menu items
- Cashier
- Multitasking
Caregiver
Assisting Hands
Cincinnati, OH
03.2026 - Current
- Provided compassionate personal care, including assistance with daily living activities and mobility support.
- Implemented individualized care plans to enhance client comfort and wellbeing.
- Monitored and documented clients' health conditions, reporting changes to healthcare professionals timely.
- Assisted clients with medication management, ensuring adherence to prescribed regimens.
Sales Associate
American Eagle Outfitters, Lexington ky
Lexington, ky
07.2020 - 12.2021
- Assisted customers
- Cashier who helped surpass credit card goals on regular occurrences
- Sizing and fitting
Education
Diploma -
Henry Clay High School
Lexington, ky05.2022
Associate of Arts - Marketing
Blue Grass Community And Technical College
Lexington, KY05.2027
Bachelors - Biology
Mercy College
01.2023
Diploma - Veterinary science, Horticulture
Locust Trace High School
Lexington, Ky05.2022
Skills
- Exceptional customer service
- Cash handling
- Team collaboration
- Sales techniques
- Suggestive selling
- Point of sale operation
Affiliations
- FFA (Future farmers of America)
Timeline
Caregiver
Assisting Hands
03.2026 - Current
Server
KSBar and Grill
01.2025 - 02.2026
Resident Assistant
Morning Pointe Senior living
07.2023 - 01.2025
Team Member
Chick-Fil-A, Lexington Ky
12.2021 - 09.2022
Team Member
Cold Stone Creamery, Lexington ky
02.2021 - 12.2021
Sales Associate
American Eagle Outfitters, Lexington ky
07.2020 - 12.2021
Diploma - Veterinary science, Horticulture
Locust Trace High School
Diploma -
Henry Clay High School
Associate of Arts - Marketing
Blue Grass Community And Technical College
Bachelors - Biology
Mercy College
Groups and activities
- Future Farmers of America
- August 2018 -May 2022
- Monthly meetings discussing the future of the FFA organization. While volunteering for agricultural business. Networking and social promotions.
- JR. Manners
- November 2019 -February 2020
- Attended monthly meetings discussing ways to advance the organization. While also Planning large gatherings and social events.
Awards
Awarded Spotlight feature in Moringpointe star newspaper, for employee of the month feature