JAYLEN TROUT
Tulsa,OK
Summary
While building a strong foundation in banking and a track record of efficiently processing customer transactions. I now Possess a deep understanding of banking products and services, with a focus on delivering accurate and friendly service.
Overview
2
2
years of professional experience
Work History
Senior Teller
Arvest Bank
Broken Arrow, OK
03.2024 - Current
- Resolved complex customer issues promptly and professionally, maintaining a focus on achieving positive outcomes for both the client and the bank.
- Delivered exceptional service while managing high-volume cash transactions during peak business hours without compromising accuracy or efficiency levels.
- Conducted thorough audits of teller cash drawers, vaults, and contributing to branch compliance with internal controls and regulatory standards.
- Perform saftey deposit box and night drop audits.
- Boosted branch sales performance with proactive cross-selling of bank products and services including various loans, lines of credit and deposit products to meet individual customer needs.
- Coached and trained number of new bank tellers.
- Send wire both foreign and domestic.
- Exchange foreign currency.
- Manage Loomis transactions including cash order and pick up.
- Assist customer with Arvest online banking including setting up login info and educating customers on howbto use the platform.
TELLER
Arvest bank
05.2023 - 03.2024
- As a bank teller I assist customers with various transactions including withdrawals, deposits, cash exchanges and various types of payments
- While offering exceptional customer service; I identify financial needs and recommendations to offer customers to help them find financial solutions for life
- Handle various transactions at a high level of accuracy while meeting security standards and guidelines
- Assist customers in their safety deposit box
- Issue money orders and cashier checks
- Balance and monitor vault inventory
- Working an assigned champ role which includes monitoring all scanned documents.
MENS SHOE ASSOCIATE
DILLARDS INC.
03.2022 - 05.2023
- As a men's shoe associate, I assisted my clients by communicating with them about their wants and needs for their footwear whether that be for a medical condition or everyday comfort
- Offering customers our Dillard's American Express credit card while meeting and exceeding monthly quota
- Monitor inventory
- Handle online orders
- Handle various payment methods.
Education
High School
Epic Charter School
Tulsa, OK05.2021
Hobbies and Interests
- TRAVELING
- FINANCE
- BOXING
- READING & EDUCATION
Timeline
Senior Teller
Arvest Bank
03.2024 - Current
TELLER
Arvest bank
05.2023 - 03.2024
MENS SHOE ASSOCIATE
DILLARDS INC.
03.2022 - 05.2023
High School
Epic Charter School