Jaylene Ayala
Baton Rouge,LA
Summary
Dedicated professional with experience in fast-paced dining environments. Recognized for outstanding customer service and detail-oriented approach, successfully enhancing guest satisfaction and team efficiency. Known for strong time management and effective communication skills, fostering collaboration with kitchen staff to meet guest needs and resolve complaints efficiently.
Overview
3
3
years of professional experience
Work History
Restaurant Server
Silver Diner
Rockville, Maryland
05.2026 - Current
- Provided exceptional service to a high volume of daily customers, contributing to a positive dining experience.
- Delivered exceptional service in fast-paced dining environments, ensuring high customer satisfaction.
- Collaborated with kitchen staff to fulfill special requests and dietary needs, enhancing guest satisfaction.
- Resolved guest complaints professionally, enhancing the dining experience.
- Executed opening and closing tasks, including preparing dining areas and organizing supplies., including setting up dining areas and restocking supplies.
Restaurant Hostess
Silver Diner
Rockville, Maryland
06.2023 - 05.2026
- Greeted and seated guests promptly in a fast-paced dining environment.
- Collaborated with servers to ensure smooth guest flow and service quality.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Assisted in training new host staff on procedures and customer interactions.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
Education
High School Diploma -
Walter Johnson High School
North Bethesda, MD06-2025
Bachelor of Science - Information Systems And Analytics
Louisiana State University
Baton Rouge, LA08-2026
Skills
- Dining customer service
- Menu knowledge
- POS system operation
- Customer service
- Attention to detail
- Team collaboration
- Attention to detail
- Communication skills
- Team collaboration
Timeline
Restaurant Server
Silver Diner
05.2026 - Current
Restaurant Hostess
Silver Diner
06.2023 - 05.2026
High School Diploma -
Walter Johnson High School
Bachelor of Science - Information Systems And Analytics
Louisiana State University