Jaylene Lucero
Albuquerque
Summary
High school graduate enrolled in Diagnostic Medical Sonography at CNM, aiming to transition into Sonography and Radiology programs by fall 2026. Experienced Sales Associate focused on customer care, enhancing client experiences through effective communication and problem-solving. Demonstrated ability to drive repeat business and foster customer loyalty by addressing inquiries and ensuring satisfaction. Recognized for strong time management and collaboration skills, contributing to team efficiency while managing multiple tasks and delivering exceptional service.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Associate
BootBarn
Albuquerque
03.2023 - Current
- Assisted customers with product selection and provided exceptional service.
- Maintained store displays and organized merchandise for optimal presentation.
- Processed sales transactions accurately using point-of-sale systems.
- Educated customers about promotions, products, and loyalty programs.
- Collaborated with team members to enhance customer experience and efficiency.
- Handled customer inquiries and resolved issues to ensure satisfaction.
- Participated in training new associates on sales techniques and store policies.
- Managed multiple tasks simultaneously while providing excellent customer service.
- Processed returns and exchanges according to established guidelines.
- Operated cash register to process sales transactions accurately and efficiently.
- Greeted customers warmly upon entering the store and offered them assistance as needed.
- Resolved customer complaints courteously and professionally while maintaining company policies and procedures.
- Placed special orders or called other stores to find desired items.
Education
High School Diploma -
Rio Rancho High School
Rio Rancho, NM05-2024
Skills
- Customer care
- Product knowledge
- Team collaboration
- Problem solving
- Effective communication
- Time management
- Negotiation skills
- POS system operation
Certification
CNM Certification for CPR, First Aid & Safety
Timeline
Sales Associate
BootBarn
03.2023 - Current
High School Diploma -
Rio Rancho High School