Jaylene Villegas
Amarillo
Summary
Dedicated and customer-focused healthcare support professional with experience in patient scheduling, insurance verification, and front-desk service. Skilled in providing excellent administrative support and maintaining efficient patient flow.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front Desk Coordinator
Full Smile Orthodontics
Amarillo, TX
11.2025 - Current
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Coordinated communication between patients and orthodontic staff to streamline workflow.
- Implemented electronic health record systems to enhance patient data accuracy and retrieval.
- Assisted in billing inquiries, resolving issues to improve patient satisfaction.
Patient Access Specialist
Ensemble Health Partners
Amarillo, TX
06.2024 - 08.2025
- Assessed and confirmed insurance eligibility and coverage for patient admissions.
- Provided front-desk assistance and facilitated patient check in.
- Managed data entry and administrative functions to ensure accurate patient information within electronic health records (EHR) systems.
- Ensured patient interactions adhered to confidentiality standards and maintained professionalism.
Optometric Technician
Balfour Optical
Amarillo, TX
11.2023 - 06.2024
- Conducted preliminary eye exams and prepared patients for optometrist consultations.
- Managed appointment scheduling and patient flow.
- Performed vision testing and recorded patient medical history
- Assisted with eyewear fittings and patient education.
Education
General Educational Development - GED
Skills
- Insurance Verification
- Patient Scheduling
- Electronic Health Records (EHR)
- Customer Service
- Front Desk Administration
- Medical Terminology
- Computer Proficiency
- HIPAA Compliance
Certification
CRCR Certification (Certified Revenue Cycle Representative)
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Coordinator
Full Smile Orthodontics
11.2025 - Current
Patient Access Specialist
Ensemble Health Partners
06.2024 - 08.2025
Optometric Technician
Balfour Optical
11.2023 - 06.2024