Jaylin Blake
Maitland
Summary
Results-driven sales and customer service professional with experience across Medicare insurance, real estate, automotive resale, and high-volume retail environments. Proven ability to educate clients, manage complex transactions from start to close, and build trust through clear communication and needs-based solutions. Entrepreneurial, compliance-focused, and highly adaptable, with a strong record of driving sales while delivering exceptional customer experiences.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work History
Car salesman
Wheelunik
Winter Park
01.2025 - Current
- Independently purchased vehicles at auto auctions using personal capital and resold for profit
- Assisted customers in selecting vehicles based on needs and preferences
- Provided detailed information about vehicle features
- Conducted test drives to showcase vehicle performance and comfort
- Evaluated vehicle condition, market value, and resale potential to maximize profit margins
- Maintained accurate records for purchases, expenses, and sales
Real Estate Agent
Modish Realty Group
Orlando
03.2020 - Current
- Attended progress meetings and cold call sessions to hone lead generation skills.
- Conducted thorough needs analysis and pre-qualification with prospective clients to schedule showings.
- Planned and coordinated open house events to move properties.
- Called or emailed lapsed clients to inquire about continuing needs.
- Advised prospective clients on current market activities and optimal buying or selling choices.
- Showed residential properties and explained features, value and benefits of available homes.
- Managed real estate transactions from initiation to closing.
- Managed sales pipeline by actively following up with prospects and hot leads.
- Served as local real estate expert, advising customers on market dynamics and home prices.
- Oversaw and negotiated offers for real estate purchases on clients' behalf.
- Advertised properties to general public via networking, brochures, ads and multiple listing services to maximize exposure.
- Maximized market share by working with clients and building relationships.
- Promoted property sales through advertisements, open houses and participation in multiple listing services.
- Coordinated appointments with prospective buyers to showcase houses and plots.
Licensed Health Insurance Agent
Humana
Maitland
04.2023 - 05.2025
- Took inbound calls from customers inquiring about alternative insurance options to generate sales opportunities.
- Explains premiums, deductibles, copays, formularies, and provider networks
- Educated beneficiaries on Medicare Parts A, B, C, and D
- Supports clients with plan changes, renewals, and coverage questions
- Assists clients in comparing Medicare Advantage and Medicare Supplement (Medigap) plans
- Maintains accurate documentation and client records per CMS requirements
- Successfully worked three Medicare Annual Enrollment Periods (AEPs)
Cashier
Wendy's
Maitland
06.2022 - 10.2022
- Helped customers find specific products, answered questions and offered product advice.
- Trained new team members in cash register operation, stock procedures and customer services.
- Answered customer questions and provided store information.
- Worked closely with front-end staff to assist customers.
- Processed sales transactions to prevent long customer wait times.
- Collected payments and provided accurate change.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Accepted cash and credit card payments, issued receipts and provided change.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Used suggestive selling techniques to promote add-on sales.
Customer Service Representative
24-7 Inotuch
Altamonte
10.2021 - 01.2022
- Educated customers on special pricing opportunities and company offerings.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Consulted with customers to resolve service and billing issues.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Customer Service Representative
Publix
Altamonte
06.2017 - 07.2020
- Educated customers on special pricing opportunities and company offerings.
- Developed strong customer relationships to encourage repeat business.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Improved customer service wait times to mitigate complaints.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Sales Associate
Arise
Orlando
01.2017 - 01.2018
- Engaged customers in friendly, professional dialogue to determine needs.
- Built and maintained relationships with peers and upper management to drive team success.
- Answered incoming telephone calls to provide store, products and services information.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Worked with fellow sales team members to achieve group targets.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Increased purchase amounts by cross-selling with similar products.
- Used technology resources to assist customers in locating and selecting items.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Sold various products by explaining unique features and educating customers on proper application or usage.
Education
Bachelor of Science - Construction Mangement
Seminole State College
Lake Mary, FL 05.2023 - 01.2026
Skills
- Typing speed: 35 words per minute
- Highly energetic, friendly, helpful and patient
- Sales & Negotiation across insurance, automotive, and real estate transactions
- Problem Solving & Conflict Resolution
- Marketing Strategy Development
- Client Prospecting
- Verbal and Written Communication
- CRM Software
- Critical Thinking
- Time Management
Education and Training
other
Languages
English
Timeline
Car salesman
Wheelunik
01.2025 - Current
Bachelor of Science - Construction Mangement
Seminole State College
05.2023 - 01.2026
Licensed Health Insurance Agent
Humana
04.2023 - 05.2025
Cashier
Wendy's
06.2022 - 10.2022
Customer Service Representative
24-7 Inotuch
10.2021 - 01.2022
Real Estate Agent
Modish Realty Group
03.2020 - Current
Customer Service Representative
Publix
06.2017 - 07.2020
Sales Associate
Arise
01.2017 - 01.2018