JAYLIN BREWER
Los Angeles
Summary
Customer-focused professional with leadership experience in fast-paced, high-volume environments. Skilled in delivering excellent customer service, resolving concerns professionally, and supporting efficient daily operations. Recognized for strong communication, adaptability, attention to detail, and teamwork.
Overview
5
5
years of professional experience
Work History
Barista Shift Supervisor
Coffee bean Tea leaf
Los Angeles
03.2023 - Current
- Supervise barista staff and support daily operations in a fast-paced customer service environment.
- Deliver friendly, efficient service while resolving customer concerns professionally.
- Trained barista staff on proper use of espresso machines, grinders, blenders, mixers, steaming pitchers and wands.
- Process cash and card transactions accurately using point-of-sale systems.
Sales person
Hoka One One
West Hollywood
09.2021 - 02.2023
- Greeted customers and took payment for orders to foster easy shopping experience.
- Maintained positive working relationships with customers, team members and leadership.
- Met or exceeded personal and department sales goals.
- Resolved customer complaints quickly by contacting leadership.
- Stored product correctly in staging area, following safety guidelines.
- Utilized selection process for products within store and bagged products following bagging standards.
Cashier/Sale Associate
Rite Aid
Culver City
02.2021 - 09.2021
- Performed cleaning tasks, keeping store neat and organized.
- Greeted and escorted customers to product racks and shelves to assist with finding merchandise.
- Engaged with guests to understand and anticipate customer service needs.
- Kept signage and merchandise displays organized and up-to-date, promoting visual presentation standards.
- Operated cash register and POS to process sales transactions and handle payments.
Education
A.A - Director
Los Angeles Film School
Los Angeles, CA06-2023
High School Diploma -
Inglewood High School
Los Angeles, CA06-2019
Some College (No Degree) - Digital Photography
Santa Monica College
CaliforniaSkills
- Customer Service
- Guest Relations
- Conflict Resolution
- Professional Communication
- Teamwork & Collaboration
- Problem Solving
- Time Management
- Cash Handling
- Point-of-Sale (POS) Systems
- Attention to Detail
Timeline
Barista Shift Supervisor
Coffee bean Tea leaf
03.2023 - Current
Sales person
Hoka One One
09.2021 - 02.2023
Cashier/Sale Associate
Rite Aid
02.2021 - 09.2021
A.A - Director
Los Angeles Film School
High School Diploma -
Inglewood High School
Some College (No Degree) - Digital Photography
Santa Monica College