Jaylon Johnson
Dallas,TX
Summary
Responsible HR Assistant with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Chewy.com
01.2024 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Appointment Setter
Resort Vacations
08.2023 - 12.2023
- Set appointments with salespeople and potential customers.
- Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment.
- Prioritized tasks efficiently to ensure all daily call quotas were met or exceeded without compromising quality of service.
- Answered phone calls and answered questions from potential customers.
Housekeeper Manager
Aramark
03.2022 - 04.2023
- Collaborated with other departments to ensure seamless guest experiences throughout their stay at the property.
- Streamlined daily operations for increased efficiency through effective scheduling and delegation of tasks.
- Ensured compliance with safety regulations by conducting regular audits and implementing corrective actions as needed.
- Maintained open lines of communication between management and staff members, fostering strong teamwork within the department.
Telephone Interviewer
Promark Research
11.2021 - 01.2022
- Exceeded daily call quotas while maintaining high-quality interactions, ensuring timely project progress.
- Gathered data and insights from participants during telephone interviews.
- Maintained a comprehensive understanding of company policies, procedures, and guidelines related to telephone interviewing processes.
- Assisted in the development of interviewer training materials, leading to improved interviewing techniques amongst colleagues.
HR Assistant
Six Flags
06.2021 - 12.2021
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Responded to inquiries by answering telephone calls, in-person questions and emails.
- Updated Human Resources Information System (HRIS) database, maintained data accuracy and assisted with system changes.
- Maintained office supplies, distributed mail and processed invoices for payment.
Education
High School Diploma -
Duncanville High School
Duncanville, TX05.2023
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Call center experience
- Computer Proficiency
- Conflict Resolution
- Complaint Handling
- Microsoft Excel
- Complaint resolution
- Client Relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Call Center Operations
- Microsoft Outlook
- Scheduling
- Follow-up skills
- Call Management
- Product Knowledge
- Paperwork Processing
- Appointment Scheduling
- Team Development
- Documentation
- Administrative Support
- Microsoft Office Suite
- Microsoft PowerPoint
- Data Collection
- Building rapport
- Quality Control
- Clerical Support
- Spreadsheets
Timeline
Customer Service Representative
Chewy.com
01.2024 - Current
Appointment Setter
Resort Vacations
08.2023 - 12.2023
Housekeeper Manager
Aramark
03.2022 - 04.2023
Telephone Interviewer
Promark Research
11.2021 - 01.2022
HR Assistant
Six Flags
06.2021 - 12.2021
High School Diploma -
Duncanville High School