Jaylynn Dennis
One Pretty Shoppe
Bossier City,LA
13
years of professional experience
Customer-focused professional with expertise in conflict resolution, communication, and problem-solving. Delivers effective service solutions that drive customer satisfaction and loyalty. Collaborates seamlessly within teams and adapts to evolving needs, consistently achieving results through efficient service.
Work History
Owner/Operator
4 Years 2 Months- Trained and mentored staff on operational best practices, enhancing team productivity and service quality.
- Established effective vendor relationships to negotiate favorable terms and ensure timely product delivery.
- Streamlined inventory management processes to improve stock accuracy and reduce discrepancies.
- Analyzed sales data to identify trends, informing inventory decisions and promotional efforts.
- Operated and monitored computer systems, ensuring optimal performance and minimal downtime.
- Troubleshot technical issues, providing timely solutions to minimize operational disruptions.
- Maintained a high level of accuracy in data entry tasks, resulting in improved overall data quality.
- Maintained spreadsheets of data across multiple systems.
Student Intern
1 Year- Conducted research to support faculty projects, enhancing academic offerings and curriculum development.
- Assisted in developing educational materials and resources for student engagement initiatives.
- Implemented feedback mechanisms to improve program effectiveness and student satisfaction levels.
- Built professional relationships with colleagues at all levels within the organization, strengthening interpersonal communication skills during the internship experience.
- Developed time-management skills through balancing multiple assignments while consistently meeting deadlines during the internship period.
- Gathered, organized and input information into digital database.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Customer Service Representative
11 Months- Resolved customer complaints effectively, ensuring high satisfaction levels.
- Assisted customers with inquiries, providing timely and accurate information.
- Processed orders and returns using internal systems efficiently.
- Collaborated with team members to enhance service delivery standards.
- Participated in regular team meetings to discuss best practices and improvements.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Associate of Science - Science
- Dean's List; Summer 2019, Spring 2020, Spring 2021
- National Honor Society Member, Cumulative GPA 3.4
High School Diploma
- Honor Roll; Fall 2012, Spring 2013
Skills
Troubleshooting Network Issues
Help Desk Support
Critical thinking
Customer Service
Conflict resolution
Team collaboration
Medical terminology proficiency
Problem-solving
Timeline
Owner/Operator
One Pretty Shoppe
06.2022 - CurrentRead More
Student Intern
Clark Atlanta University
01.2016 - 01.2017Read More
Customer Service Representative
Teleperformance
01.2014 - 12.2014Read More
Bossier Parish Community College
Associate of Science from Science
Read More
Richland Northeast High School
High School Diploma
Read More