Jaylynn Rodriguez
McAllen
Summary
Billing Specialist experienced in account payment management and relationship building. Achieved billing efficiency through strong organizational and problem-solving skills while enhancing customer satisfaction and loyalty. Focused on delivering exceptional client support and improving operational processes to elevate the overall customer experience.
Overview
5
5
years of professional experience
Work History
Results associate
Results CX
Land O' Lakes
09.2024 - Current
- Assisted team in delivering exceptional customer service experiences.
- Collaborated with colleagues to resolve customer inquiries and issues.
- Utilized CRM software to track customer interactions and feedback.
- Processed billing information accurately and efficiently for customer accounts.
- Answered customer inquiries regarding billings, payments, account status.
- Assessed billing statements for correct diagnostic codes and identified problems with coding.
Healthcare Provider
VIP providers inc
Pharr
09.2021 - 12.2023
- Provided patient care and support in various healthcare settings.
- Assisted healthcare team with daily operations and patient management tasks.
- Coordinated schedules for patient appointments and follow-up visits.
Education
McAllen High School
McAllen, TXSkills
- CRM software usage
- Invoice management
- Order fulfillment
- Project coordination
- Customer service
- Customer interaction
- Appointment coordination
- Financial tracking
- Time management
- Effective communication
Timeline
Results associate
Results CX
09.2024 - Current
Healthcare Provider
VIP providers inc
09.2021 - 12.2023
McAllen High School