Jaylynn Scogin
Kansas City,MO
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
4
4
years of professional experience
Work History
Server
Texas Roadhouse
Kansas City, MO
03.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Nurse Intern
Saint Luke's Hospital Of Kansas City Neuro Science
Kansas City, MO
01.2022 - Current
- Developed trusting relationships with patients and families through empathetic communication and active listening.
- Effectively communicated with multidisciplinary teams during shift changes to ensure seamless continuity of care.
- Collaborated with interdisciplinary healthcare teams to develop effective patient care plans.
- Served as an advocate for patients'' rights, ensuring that their needs were met in a timely manner.
- Conducted comprehensive patient assessments, identifying critical issues for immediate attention by the medical team.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
Hostess Manager
Texas Roadhouse
Kansas City, MO
12.2020 - 03.2022
- Streamlined reservation process for increased efficiency and improved guest experience.
- Maintained up-to-date knowledge of menu offerings and specials, providing accurate information to guests upon arrival.
- Addressed customer concerns promptly and professionally, resolving issues to maintain high levels of satisfaction.
- Maintained collaborative relationships with FOH and BOH team members to optimize productivity and provide seamless guest experiences.
- Fostered a positive work atmosphere, promoting open communication between staff and management.
- Assisted servers during busy periods, demonstrating teamwork and adaptability in fast-paced environments.
- Coordinated special events, ensuring seamless execution of all event details for maximum guest satisfaction.
- Monitored customer satisfaction through table touching, floor presence, focus groups and responding to customer inquiries.
- Liaised with senior management to attract, develop and retain staff.
- Contributed to overall restaurant success by proactively addressing operational challenges as they arose.
Education
Associate of Science - Nursing
Metropolitan Community College
Kansas City, MO12-2025
High School Diploma -
Smithville High School
Smithville, MO05-2021
Skills
- Exceptional customer service
- Guest engagement
- Professional appearance
- Menu memorization
- High volume dining
Timeline
Server
Texas Roadhouse
03.2024 - Current
Nurse Intern
Saint Luke's Hospital Of Kansas City Neuro Science
01.2022 - Current
Hostess Manager
Texas Roadhouse
12.2020 - 03.2022
Associate of Science - Nursing
Metropolitan Community College
High School Diploma -
Smithville High School