JAY M. WALLACE CCM,CCE,CAM
Coral Springs,USA
Summary
Dynamic and results-driven General Manager with extensive leadership experience in premier golf and yacht clubs.
Proven track record of enhancing operational efficiency, driving revenue growth, and fostering exceptional member experiences.
Expertise in strategic planning, team development, and membership engagement.
Dedicated to upholding the highest standards of service while managing multi-million-dollar budgets and complex property operations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
General Manager
Broken Sound Master Association
Boca Raton, Florida, USA
05.2021 - Current
General Manager, Broken Sound Master Association – Boca Raton, FL, 2021 – Present.
- Managed $6.2M in annual revenue, overseeing operations for a gated community of 1,618 residents.
- Directed landscaping, security, irrigation, and resident services, ensuring seamless board-resident relations.
- Developed operating policies, managed staff, and enhanced community satisfaction through strategic initiatives.
General Manager, Greensburg Country Club – Greensburg, PA, 2019 – 2021.
- Directed club operations with a $2.5M budget, including $1M in F&B revenue.
- Strengthened club experience by implementing family-focused programs and amenities.
- Enhanced member engagement through innovative event programming.
Owner, Stay Safe Screeners of America – Coral Springs, FL, 2018 – Present.
- I built a national background screening company serving private clubs and businesses.
- Delivered compliant and accurate background and drug screening services.
General Manager, Coral Ridge Yacht Club – Ft. Lauderdale, FL, 2014 – 2018.
- Directed operations for a $3M club featuring a marina, dining, fitness, and social activities.
- Maintained F&B costs at industry-standard levels while boosting membership and event attendance.
- Led staff development, improving team performance and service quality.
General Manager
St. Andrews Bay Yacht Club – Panama City, FL, 2001 – 2014.
- Increased membership by 22% and doubled banquet revenues.
- Reduced payroll expenses by 12% while boosting net cash flow by $51,700 annually.
- Secured multiple business and community service awards.
General Manager/Assistant Manager, Gulf Coast Wings – Panama City, FL, 1998 – 2001.
- Managed operations, achieving $125K in monthly revenue with top guest satisfaction.
- Implemented effective cost control and revenue growth strategies.
Military experience.
United States Air Force (USAF), 20-year veteran.|Various leadership roles.
- Senior Aide to 2- and 3-Star Generals.|Dining Facility and Club Management|Logistics NCOIC.
- Managed large-scale hospitality operations for high-ranking military officials and events.
Education
Certified Club Manager, (CCM) Club Management Association of America (CMAA), - Honors Society CMAA 2018, Certified Club Executive
International Wine Society
Georgia State01-2022
Community Association Manager, (CAM) -
Domestic Estate Manager Association
State Of Florida01-2018
BMI V Tactical Strategy - BMI International
University of Nevada At Las Vegas
United State 01-2013
High School Diploma -
St. Andrews Scotland
State Of FloridaSkills
- Leadership and Strategic Management
- Operational Excellence
- Financial Oversight and Budget Management
- Member and stakeholder engagement
- Project Management and Facility Enhancements
- Staff Development and Talent Optimization
- Revenue Generation and Marketing
- Risk Management and Compliance
- Communication and relationship-building
- Bilingual: English and Spanish
- Club Operations and Strategic Leadership
- Financial Oversight and P&L Management
- Membership Development and Retention
- Food and Beverage Operations
- Facility and Project Management
- Staff training and talent optimization
- Board Relations and Governance
- Budgeting and Cost Control
Certification
- Certified Club Manager (CCM) – Club Management Association of America (CMAA)
- Certified Club Executive (CCE) – CMAA
- Community Association Manager (CAM) – State of Florida
- BMI Tactical Strategy – Cornell University
- Additional Certifications: University of Nevada, Michigan State, St. Andrews Scotland, and Shanghai China (various leadership and management programs).
Accomplishments
- Chamber of Commerce Apple of the Eye Award – Business Renovation Excellence
- Multiple Performance and Leadership Honors during USAF Service
Timeline
General Manager
Broken Sound Master Association
05.2021 - Current
Certified Club Manager, (CCM) Club Management Association of America (CMAA), - Honors Society CMAA 2018, Certified Club Executive
International Wine Society
Community Association Manager, (CAM) -
Domestic Estate Manager Association
BMI V Tactical Strategy - BMI International
University of Nevada At Las Vegas
High School Diploma -
St. Andrews Scotland
Similar Profiles
Oneida VelasquezOneida Velasquez
Massage Therapy Intern at Broken Sound Country ClubMassage Therapy Intern at Broken Sound Country Club
Fabrizio GrandolfoFabrizio Grandolfo
Line Cook at The Broken Sound ClubLine Cook at The Broken Sound Club
MARCO DIAZMARCO DIAZ
ENTREMENIER/BUTCHER at Broken Sound Country ClubENTREMENIER/BUTCHER at Broken Sound Country Club