JAYMARI LOPEZ

• Delivered customer service in English and Spanish, assisting customers with travel offers, booking reservations, and answering travel-related inquiries.
• Managed calm de-escalation of customer concerns and coordinated with relevant departments for escalation support when additional assistance was required.
• Reviewed company policies, eligibility requirements, and payment terms and communicated details clearly while following established procedures.
• Verified customer information for data integrity, maintained accurate records across customer systems, and kept confidential details safe.

• Assisted customers with product selection decisions, processed purchases and returns, and resolved concerns professionally to ensure smooth transactions.
• Backed daily in-store operations and led team member support during peak shift demand.
• Monitored sales floor layout and kept walkways unobstructed to ensure customer and employee safety.
• Performed opening and closing store security procedures and monitored compliance; reported safety concerns.

EXPECTED BY MAY 2027