Jayme Alvarez
Columbus,OH
Summary
Dynamic merchandising professional with a proven track record at Lowe's Home Improvement, excelling in team leadership and customer service. Skilled in inventory management and employee training, I foster a collaborative environment that enhances productivity and drives results. Committed to continuous improvement, I implement efficient processes that optimize operations and elevate customer satisfaction.
Professional service leader with strong focus on team collaboration and achieving results. Skilled in problem-solving, customer relations, and process optimization. Adaptable to changing needs and reliable in delivering high-quality outcomes. Known for effective communication, conflict resolution, and driving continuous improvement initiatives.
Overview
24
24
years of professional experience
Work History
Merchandising Service Manager
Lowes Home Improvment
Columbus, OH
03.2020 - Current
- Led team in delivering exceptional customer service across all departments.
- Streamlined operations by implementing efficiency-enhancing processes and best practices.
- Mentored staff, fostering professional growth and knowledge sharing within the team.
- Managed inventory levels, ensuring optimal stock availability and minimizing waste.
- Executed store resets according to planograms, ensuring accurate placement and arrangement of merchandise
- Maintained inventory levels by restocking shelves and displays with returned merchandise
- Utilized handheld devices or paper documentation to accurately record inventory counts during reset process
- Worked efficiently in a fast-paced environment, completing resets within designated timeframes
- Followed safety protocols and maintained a clean work area at all times
- Communicated effectively with team members and supervisors regarding any issues or challenges encountered during resets
- Provided exceptional customer service by assisting shoppers with inquiries about product location or availability during the reset process
- Identified opportunities for improvement in reset procedures and made recommendations to enhance efficiency and productivity
- Adhered to company policies, procedures, and guidelines while performing reset merchandising tasks
- Lead a team of 7-18 associates at a time depending on the season
- Hired, trained and supervised team of service staff members to meet business goals.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
Department Supervisor
Walmart
Lancaster, CA
12.2001 - 06.2007
- Monitored inventory levels, ensuring timely replenishment and minimizing stock shortages.
- Conducted performance evaluations, providing constructive feedback for employee development.
- Resolved conflicts and addressed employee concerns to maintain a positive work environment.
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
- Fostered a positive working environment by actively engaging in team-building activities, promoting open communication channels, and recognizing individual achievements.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Handled cash register, returns, and refunds.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Education
High School Diploma -
Quartz Hill High School
Quartz Hill, CA06-1995
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Reliable and responsible
- Employee training and development
- Time management
- Workflow management
- Team collaboration and leadership
- Trustworthy and honest
- Employee relations
- Employee supervision
- Outgoing and energetic
- Work Planning and Prioritization
- New employee hiring
Timeline
Merchandising Service Manager
Lowes Home Improvment
03.2020 - Current
Department Supervisor
Walmart
12.2001 - 06.2007
High School Diploma -
Quartz Hill High School