Jayme Inosencio
139 Cedar Springs Cir, DeBary,FL
Summary
Enthusiastic, detail-oriented individual seeking a Dental Treatment Coordinator position. Eager to leverage strong communication and organizational skills to support patients in understanding treatment options and navigating insurance processes. Committed to creating a welcoming environment, and providing exceptional customer service. A quick learner with a passion for the dental field, dedicated to contributing positively to a dental team, and enhancing patient care.
Overview
6
6
years of professional experience
Work History
Patient Service Rep, Admitting Remote
Corewell Health / Blodgett Hospital
Grand Rapids, Michigan
01.2023 - 02.2025
- Verified insurance information, collected payments, and scheduled appointments.
- Adhered to HIPAA regulations when handling confidential patient information.
- Registered patients by verifying records to update computer system and patient charts.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Verified demographics and insurance information to register patients in computer system.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
- Maintained accurate patient records using electronic health record systems.
- Addressed patient concerns and provided information about services offered.
- Answered incoming calls in a professional manner.
- Obtained proper authorization and identification to release confidential medical records.
Patient Service Rep, Associate / Emergency Dept.
Corewell Health / Blodgett Hospital
Grand Rapids, Michigan
10.2018 - 01.2023
- Coordinated communication between medical staff and patients effectively.
- Handled patient records and maintained confidentiality diligently.
- Provided excellent customer service in high-stress environments.
- Trained new team members on office procedures and software systems.
- Resolved patient complaints with empathy and professionalism.
- Verified insurance information, collected payments, and scheduled appointments.
- Adhered to HIPAA regulations when handling confidential patient information.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Greeted patients upon arrival and directed them to the appropriate area.
- Performed administrative duties such as filing, faxing, photocopying.
- Obtained proper authorization and identification to release confidential medical records.
- Coordinated with patients and healthcare professionals to meet patient needs.
- Verified demographics and insurance information to register patients in computer system.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Contributed to team meetings, sharing insights and strategies for improving patient access services.
- Collaborated with clinical and administrative staff to meet patient needs.
- Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
- Assisted with scheduling follow-up appointments according to provider availability.
- Answered incoming calls in a professional manner.
- Utilized electronic health record systems for accurate data entry and retrieval.
Education
Dental Assistant Program
Olympic Career Training Institute
Grand Rapids, MI01-2002
Graduated -
Rockford Senior High School
Rockford, MI01-1995
Skills
- Verifying insurance information
- Patient registration
- HIPAA compliance
- EHR management
- Payment processing
- Appointment scheduling
- Attention to detail
- Training new staff
- Effective communication
- Resolving patient complaints
- Customer service
- Scheduling appointments
- Patient greeting
- Medical terminology
- Strong organizational and multitasking abilities
- Excellent communication skills
Timeline
Patient Service Rep, Admitting Remote
Corewell Health / Blodgett Hospital
01.2023 - 02.2025
Patient Service Rep, Associate / Emergency Dept.
Corewell Health / Blodgett Hospital
10.2018 - 01.2023
Dental Assistant Program
Olympic Career Training Institute
Graduated -
Rockford Senior High School