Jayme Kibbett
San Tan Valley,AZ
Summary
Adept at leading teams and enhancing operational efficiency, my tenure at Shellpoint Mortgage Servicing showcased my problem-solving and interpersonal skills. Specializing in foreclosure processes, I significantly contributed to project success through strategic task delegation and robust training programs, exemplifying my commitment to excellence and goal achievement.
Overview
10
10
years of professional experience
Work History
Foreclosure Supervisor
Shellpoint Mortgage Servicing (NewRez LLC)
08.2024 - Current
- Increased foreclosure process efficiency by streamlining communication between departments and implementing new software tools.
- Mitigated reputational risk by ensuring ethical practices were followed throughout the entire foreclosure process.
- Fostered a positive work environment by promoting open communication channels between team members and providing regular feedback on individual performance.
- Reviewed foreclosure reports for out-of-standard or approaching timelines and addressed inconsistencies.
- Documented accounts with actions taken, correspondence and explanation of controllable versus non-controllable foreclosure delays.
- Monitored industry trends and emerging legal or regulatory changes, proactively updating company procedures as needed to maintain compliance and mitigate potential risks.
- Streamlined workflow by creating comprehensive procedures manuals for staff members involved in various stages of the foreclosure process.
- Analyzed portfolio risk by monitoring key performance indicators, identifying trends, and recommending appropriate action plans to mitigate potential losses.
- Collaborated with legal counsel to ensure proper handling of complex or contested foreclosures, protecting both company interests and borrower rights.
- Delivered training and guidance to other team members and verified updates of mortgage policies according to institutional and legal standards.
- Managed a team of specialists to expedite the processing of foreclosures, resulting in reduced backlog and improved customer satisfaction.
- Developed training materials and conducted regular workshops for staff members to enhance their knowledge of foreclosure procedures and best practices.
- Optimized asset recovery rates through diligent tracking of property values and market conditions during the foreclosure process.
- Implemented quality control measures to ensure that all foreclosure actions and related documentation were accurate, complete, and in compliance with internal policies and regulatory requirements.
- Developed strong working relationships with attorney network and foreclosure departments.
FORECLOSURE TEAM LEAD
Shellpoint Mortgage Servicing (NewRez LLC)
06.2022 - Current
- Mentored and coached team members to ensure successful performance
- Delegated tasks to team members according to project requirements and employee strengths
- Enforced company policies while providing guidance and support as needed, revealing sound judgment and decision-making ability
- Trained staff on product knowledge to ensure customers received accurate information, displaying excellent instructional abilities
- Monitored daily operations, utilizing organizational and problem-solving skills to identify areas for improvement
- Reported staff progress, deficiencies, and training needed to management
- Resolved problems and escalated high-level issues to supervisor within established timeframes
- Managed scheduling of tasks within the team, demonstrating time management prowess and prioritization acumen
- Coordinated with management to prioritize assignments based on current issues and business needs
- Communicated work goals and deadlines to employees to increase productivity and meet project benchmarks
- Collaborated with functional groups and leadership to evaluate, prioritize, plan, and execute new projects
- Conducted regular meetings with direct reports to review progress and address any concerns, evidencing effective management methods
FORECLOSURE SPECIALIST
Shellpoint Mortgage Servicing (NewRez LLC)
11.2018 - 06.2022
- Conducted extensive research into title issues that could affect the success of a foreclosure action
- Developed strong working knowledge of foreclosure laws and procedures in multiple states
- Coordinated the legal process for all stages of foreclosure proceedings from initial filing through final sale
- Managed a high-volume caseload while maintaining quality standards and meeting deadlines
- Collaborated closely with colleagues within the organization to exchange ideas and provide mutual support
- Analyzed loan documents to identify potential areas of risk or concern related to foreclosures
- Interacted with court personnel, attorneys, trustees, and other professionals involved in foreclosure cases
CUSTOMER ADVOCATE
Ditech Financial LLC
06.2017 - 11.2018
- Determined customer needs by assessing issues through appropriate questioning
- Demonstrated active listening skills to identify customer needs and requirements
- Reviewed files and records to obtain information to respond to requests
- Utilized problem-solving techniques to efficiently resolve customer inquiries
- Conferred with customers by telephone to provide information about refinances
- Reviewed loan agreements to verify completeness and accuracy
- Built strong relationships with customers by providing exceptional service throughout the entire loan process
- Processed customer payments and negotiated payment arrangements for delinquent loans
- Processed loan applications in accordance with applicable laws and procedures
- Answered customer inquiries involving rates, products and loan application status to provide quality customer service
- Analyzed credit reports and other documents necessary for loan processing
- Ensured compliance with bank policies and procedures when evaluating loan requests
NATIONAL ADMISSIONS REPRESENTATIVE/NATIONAL APPOINTMENT COORDINATOR
EDMC
01.2015 - 06.2017
- Outbound caller
- Took inbound calls/student service (customer service)
- Assisted the student in their academic goals
- Directed the student to the correct party to assist with the students needs
- Sets appointments based off of students academic interests
Education
ASSOCIATE'S - BUSINESS ADMINISTRATION
Argosy University-Phoenix Online Division
01.2017
Skills
- Microsoft Office
- Problem Solving
- Interpersonal Skills
- Customer Service
- Call Center
- Networking
- Sales
- Appointment Scheduling
- Organizational Skills
- Performance monitoring
- Schedule Management
- Production Monitoring
Timeline
Foreclosure Supervisor
Shellpoint Mortgage Servicing (NewRez LLC)
08.2024 - Current
FORECLOSURE TEAM LEAD
Shellpoint Mortgage Servicing (NewRez LLC)
06.2022 - Current
FORECLOSURE SPECIALIST
Shellpoint Mortgage Servicing (NewRez LLC)
11.2018 - 06.2022
CUSTOMER ADVOCATE
Ditech Financial LLC
06.2017 - 11.2018
NATIONAL ADMISSIONS REPRESENTATIVE/NATIONAL APPOINTMENT COORDINATOR
EDMC
01.2015 - 06.2017
ASSOCIATE'S - BUSINESS ADMINISTRATION
Argosy University-Phoenix Online Division
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