Jayme McGaugh
Ashton,SD
Summary
Dedicated customer service professional with proven problem-solving skills. Skilled in enhancing customer experiences and ensuring team performance. Ready to contribute to operational efficiency and exceptional service delivery.
Empathetic and detail-oriented professional with a solid background in patient care. Demonstrated ability to collaborate effectively within healthcare teams and provide high-quality support to residents. Eager to leverage expertise in enhancing patient experiences and promoting well-being.
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
12
12
years of professional experience
Work History
Assistant Manager
Family Dollar
Redfield, SD
08.2024 - 03.2026
- Assisted in managing daily store operations and ensuring compliance with company policies.
- Executed inventory management processes, optimizing stock levels and minimizing discrepancies.
- Supported staff training initiatives to enhance team performance and customer service quality.
- Implemented visual merchandising standards to improve product presentation and customer engagement.
- Resolved customer inquiries and complaints promptly, enhancing overall shopping experience.
- Collaborated with management on loss prevention strategies to reduce shrinkage effectively.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
CNA, Med Aide
Eastern Star Home
Redfield, SD
07.2015 - 10.2019
- Administered daily personal care and assistance to residents, ensuring comfort and dignity.
- Collaborated with nursing staff to develop individualized care plans for residents' needs.
- Monitored patients' vital signs and reported changes to the healthcare team promptly.
- Trained new staff on best practices for patient care and safety protocols.
- Assisted in mobility and rehabilitation exercises, enhancing residents' physical well-being.
- Implemented infection control measures to maintain a safe living environment for residents.
- Maintained accurate documentation of patient care activities and observations in electronic health records.
- Fostered positive relationships with residents, promoting emotional support and engagement in community activities.
- Assisted patients with daily living activities, promoting independence and dignity.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Reduced patient stress levels through effective communication and active listening skills.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
- Administered prescribed medications under the supervision of a registered nurse, ensuring adherence to safety protocols.
- Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
Call Center Representative
Wyndham Hotel Group
Aberdeen, SD
11.2013 - 12.2014
- Managed high-volume inbound calls, addressing customer inquiries and resolving issues efficiently.
- Trained new team members on systems, procedures, and customer service best practices.
- Utilized CRM software to document interactions and track customer feedback for service improvement.
- Collaborated with cross-functional teams to streamline processes and enhance overall guest satisfaction.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
Education
High School Diploma -
Aberdeen Central
Aberdeen05-2002
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Patient care
- Vital signs monitoring
- Compassion and empathy
- Attention to detail
- HIPAA compliance
- Maintaining confidentiality
- Active listening
- Critical thinking
- Problem-solving skills
- Customer support
- Data entry
Timeline
Assistant Manager
Family Dollar
08.2024 - 03.2026
CNA, Med Aide
Eastern Star Home
07.2015 - 10.2019
Call Center Representative
Wyndham Hotel Group
11.2013 - 12.2014
High School Diploma -
Aberdeen Central