Jayme Shatley

• Participated in opening of a new Assisted Living and Independent Living Communities.
• Recruiting and hiring of all employees and developed Management Team.
• Oversee the daily operations of the facility.
• Maintained staff schedule.
• Participated in departmental education/in-service training for employees.
• Organized and facilitated department head meetings daily to include current census, admissions, discharges and clinical updates.
• Frequent visits with Residents to assure satisfaction and to resolve any concerns voiced.
• Deficiency Free Survey.
• Kitchen Sanitation, 98.5 and Community, 99.0 for Health Ratings.
• Managed budget daily by monitoring staffing hours, overtime and departmental expenses.
• Maintained 100% daily compliance for Medication Administration and POC documentation.
• Facilitated monthly Safety Meeting, QA Meeting and Risk Management meetings.

Leader of overall daily functions of community.

Hiring, coaching and training new employees.

Promote customer service and effective communication.

Manage finances and monthly expenses with departmental managers.

Oversee marketing and meeting company budgeted goals for monthly admissions.

Meet all state, local and federal regulations for community.

Work closely with clinical department to assure all resident needs are met based on care plan and MD orders.

Oversee monthly Risk Management, QA and Leadership Meetings.

• Direct the planning, implementation and the evaluation of the daily operations of the facility.
• Responsible for the health and well being of each resident.
• Reviewed incident reports, including staff write up's to with corrective action plans with action plans to mitigate ongoing and potential situations.
• Participated in internal and external marketing of the community.
• Established excellent relationships with residents and family members by proactively identifying problems and acting appropriately to garner resident engagement and satisfaction.
• Organized and facilitated department head meetings weekly, discussing current census, admissions and discharges.
• Recruited, hired and coached employees to offer high quality cost effective care to all residents.

• Established clear and effective policies for standardization across different areas of operations.
• Successfully facilitated Company compliance, meeting and exceeding audit standards of State and Local regulatory agencies.
• Directed training improvements to reduce knowledge gaps and eliminate workforce performance inefficiencies.
• Managed Monthly budget and developed innovative financial controls tools, resulting in improved accuracy and better accountability for department heads.
• Revitalized business plans and realigned company objectives to increase overall profits by maintaining 100% occupancy.
• Developed and maintained strong business relationships between outside referral bases with constant follow up for customer satisfaction.
• Constant communication with departments and provide coaching and aide to all departments.
• Built referral pipeline by remaining active with community, establishing referral networks and resources.
• Recruited individuals and built membership rosters through variety of methods including community event attendance and promotional materials.
• Shared mission of organization with public through successful community outreach and marketing strategies.

• Researched market competitors to identify potential new products and service opportunities.
• Strategized approaches to meet objectives and capitalize on emerging opportunities.
• Executed updated marketing plans to increase branding exposure, customer traffic and sales.
• Spearheaded market strategy to identify optimal business development opportunities.
• Developed and deepened professional relationships with vendors, negotiated contracts and monitored performance.

*Responsible for the overall financial operations of the Community.

*Timely reporting of financial operations to Corporate office while also meeting operational budgets monthly financial operations to Corporate office while also meeting operational budgets monthly.

* Responsible for following Carillon policy and procedures and also federal, state and local laws to stay compliant with DSS and DFS.

* Marketing and growing census while maintaining a positive community image and resident and family satisfaction.

* Responsible for hiring new employees and oversee their personal training and growth in community.

*Attendance tracking, staff accountability and disciplinary actions implementation.

*Completed RCC responsibilities: verbal orders, MD orders signature, Care Plans and Care Conferences with Families & staffing schedule.

*Completed staff training and CEU completion. Also, Business Office functions including payments, input of ancillary charges, completion of Fl-2's, payee requests and Medicaid reviews. Completed QI Reports/care plans for Medicaid residents.

*Set up bath schedules, manager on duty assignments and staff compliance.

*Lead and direct the overall operations of the Community in accordance with residents needs, government regulations and VSC policy and procedures.

*Maintain excellent customer service within community, residents and families with positive satisfaction surveys.

*Converted case mix from 90% Medicaid to 95% Private pay with a waiting list.

*Recruited, hired and coached employees to offer the best quality care.

*Motivated and supervised 40 employees ad provided excellent communication.

*Maintain high occupancy, meet budget goals and managed overtime.

*Complied with all state, federal and local regulations to maintain in compliance with DSS and DFS.

*Deficiency Free Survey.

*Advocate for residents and provided problem resolution.

*Maintained Resident Rights and provided staff education.

*Developed discharge plan upon admission and coordinated all safe home

discharges.

*Organized all Family Councils and Support Groups for disease management and support.

*Monitor, evaluate and record in resident medical records based on need, behaviors and interventions put into place.

*Completion of MDS, monitoring mood, behavior, psychosocial and discharge planning.

*Assist with all admissions and census growth.

*Adhered to all federal, state and local regulations.

*Assured Resident Rights are met and staff compliant.

*Completion of MDS with monitoring mood, behavior and psychosocial needs.

*Completed all staff training of HIPPA and all forms of abuse.

*Handled all concerns and provided problem resolution.

*Provided Care Plans Meetings quarterly.

*Provided financial education and assistance with Insurances.

*Arranged all Outside appointments and incoming Professional Consults.

*Arranged all safe discharges home with DME, Home Health and needed community resources.

*Built positive relationships with Health Care providers in designated territory.

*Meet monthly financial goals and admissions.

*Built solid referral base and weekly visits to continue education.

*Provided Lunch and Learns for MD education and growth of referral base.

*Coordination of referrals from MD Offices, Assisted Living and Skilled Care.

*Provided in Home Social Work visits to maintain safe living at home.

*Assisted with home needs: medication, meal delivery, financial assistance and placement.

*Responsible for 18 Facilities for development of census and marketing plans.

*Provided education of Company policies and procedures with Admissions and census management in Facilities.

*Developed with Marketing Directors, positive relationships in Medical Community to promote census growth.

*Hiring and Training of new Admission Coordinators in region.

*Weekly reports and implementation of census goals with Facilities.