Jayme Wallace
Spokane ,Washington
Summary
Knowledgeable barista with proven expertise in coffee preparation and exceptional customer service, honed at Boosted Coffee. Recognized for implementing process improvements that enhanced customer satisfaction and reduced wait times. Strong leadership skills complemented by a solid understanding of inventory management and effective communication, ensuring a positive and engaging environment for customers.
Overview
7
7
years of professional experience
Work History
Barista
Boosted Coffee
Spokane, WA
11.2022 - Current
- Developed rapport with customers to enhance their experience and loyalty.
- Managed inventory levels, restocking supplies as needed to prevent shortages.
- Implemented process improvements that reduced wait times during peak hours.
- Resolved customer complaints promptly, ensuring satisfaction and repeat business.
Barista
Crush
Spokane Valley, WA
11.2021 - 11.2022
- Prepared high-quality beverages following standardized recipes and customer preferences.
- Operated espresso machines and other coffee equipment with precision.
- Maintained cleanliness and organization of workstations to ensure operational efficiency.
- Assisted in training new baristas on beverage preparation and customer service protocols.
Manager
PacSun
Spokane, Washington
11.2018 - 01.2022
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
- Educated customers on promotions to enhance sales
Barista
Dagny's Coffee Company
Spokane Valley
06.2021 - 11.2021
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cultivated to recall customers' names and address each by name.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Barista
Pavilion Espresso
Spokane Valley, Washington
03.2020 - 10.2020
- Maintained supply levels in counter and customer areas to meet typical demands.
- Recommended products based on solid understanding of individual customer needs and preferences.
Barista
Latte Daa
Spokane, Washington
01.2019 - 04.2019
- Learned every menu preparation and numerous off-label drinks to meet all customer needs
- Recommended products based on solid understanding of individual customer needs and preferences
Education
High School Diploma -
Deer Park High School
Deer Park, WA06.2020
Skills
- Stocking and replenishing
- Exceptional customer service
- Time management
- Excellent memory
- Coffee expertise
- Leadership experience
Timeline
Barista
Boosted Coffee
11.2022 - Current
Barista
Crush
11.2021 - 11.2022
Barista
Dagny's Coffee Company
06.2021 - 11.2021
Barista
Pavilion Espresso
03.2020 - 10.2020
Barista
Latte Daa
01.2019 - 04.2019
Manager
PacSun
11.2018 - 01.2022
High School Diploma -
Deer Park High School