Business Analyst
Open To Work
JAYME WALLACE
Amazon
Atlanta,GA
Work Preference
Job Search Status:
Open to work
Desired Job Title
Business AnalystData AnalystSoftware Analyst
Work Type
Full Time
Location Preference
RemoteHybridOn-Site
Location:
Atlanta, GA, US
Open to relocation:
Yes
Minimum Desired Compensation
$90000/yr
Important To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offTeam Building / Company RetreatsPaid sick leave401k matchStock Options / Equity / Profit Sharing4-day work week
9
Years of experience
4
Certification
Results-driven Technical Business Analyst with 5+ years of experience advancing operational performance, cross-functional initiatives, digital systems analysis, and data-informed decision-making. Experienced in coordinating stakeholders, developing KPI reporting frameworks, identifying technology and compliance risks, and translating complex findings into actionable business recommendations. Background in quality assurance, process improvement, training development, and reporting solutions using SQL, Python, Power BI, SSIS/SSRS, and Microsoft Excel.
Work History
Lead Business Analyst
3 Years 9 Months- Spearheaded cross-functional business analysis initiatives with Marketing, Operations, DevOps, Data, and Engineering teams to identify challenges, evaluate business needs, and recommend process improvements.
- Owned KPI reporting processes and developed enterprise-wide performance reports, providing leadership with insights into business trends, operational risks, and strategic improvement opportunities.
- Drove analysis of technical project performance and data quality issues, supporting corrective actions associated with a reported 71% reduction in operational inefficiencies.
- Delivered data-driven recommendations to management to optimize business processes, strengthen sales efficiency, and improve operational decision-making.
- Coordinated data validation and quality assurance activities, aligning reporting with stakeholder requirements, internal policies, and organizational standards.
- Collaborated with Data Analysts to develop training protocols and improve adoption of internal reporting systems, contributing to quality improvements and results exceeding business development goals by 15%.
Senior Data Analyst
3 Years- Managed monthly performance, revenue, and expense reporting, translating business data into insights used by stakeholders to assess operational results.
- Developed dashboard presentations and system-training materials for new hires, improving access to program insights and supporting consistent onboarding practices.
- Coordinated issue analysis with Data Management Specialists, documenting application defects, reviewing procedures, and advancing technical resolution efforts.
- Facilitated feedback and conflict-resolution improvements for digital client interactions, contributing to stronger engagement and service delivery.
- Partnered with Data Managers to monitor and improve data integrity, contributing to a reported 41% increase in system accuracy rates.
Data Technician
2 Years- Took ownership of investigating operational software and electronic-system issues, identifying practical resolutions to reduce workflow disruption.
- Organized and maintained operational performance metrics across databases and Excel, enabling reliable reporting and more informed management decisions.
- Coordinated monthly KPI tracking and collaborated with team leaders on Operations onboarding initiatives to strengthen workflow consistency.
- Identified and addressed software-related communication breakdowns, contributing to a reported 20% reduction in client miscommunication.
Education
Bachelor of Science - Computer Science
Skills
Business & Operations: Cross-functional coordination | Process improvement | KPI management | Operational risk assessment | Stakeholder engagement | Quality assurance | Training development | Compliance support
Technology & Reporting: SQL | Python | Power BI | Microsoft Excel | SSIS/SSRS | Visual Studio | JavaScript | System troubleshooting | Data quality | Performance analysis
Certification
Google Project Management Professional Certificate | Google Data Analytics Professional Certificate | Professional Risk and Program Management | Drafting Licensing Agreements
Accomplishments
- Recognized by Amazon IT leadership in 2024 for contributions to reporting tools and Data Analyst training, associated with an 18% reduction in reported technical inefficiencies.
- Received recognition for resolving partner software and account-management issues, with reported accuracy improving by 44% (Amazon Data Management, 2023).
- Recognized at State Farm in 2019 for conflict-resolution and feedback practices associated with a 22% improvement in reported client satisfaction.
Timeline
Lead Business Analyst
Amazon
01.2023 - CurrentRead More
Senior Data Analyst
State Farm
01.2019 - 01.2022Read More
Data Technician
The Home Depot
01.2017 - 01.2019Read More
Georgia State University
Bachelor of Science from Computer Science
05.2027Read More