Morgan Bean
Jerseyville,IL
Summary
Sales Account Manager professional with proven track record in managing client accounts and driving revenue. Known for strong collaboration skills and consistently achieving results in dynamic environments. Expertise in sales strategies, client relationship management, strategic account development, and negotiation.
Overview
8
8
years of professional experience
Work History
Sales Account Manager
Labor Solutions LLC
08.2024 - Current
- Managed a diverse portfolio of accounts, ensuring each client received personalized attention and support.
- Increased sales revenue by identifying and pursuing new business opportunities.
- Negotiated prices, terms of sale and service agreements.
- Built client relationships by acting as liaison between customer service and sales teams.
- Negotiated contracts with clients or partners, securing favorable terms for both parties involved.
- Utilized CRM systems effectively for managing leads, tracking communications history, and generating reports as needed.
- Analyzed market trends and competitor activities to identify potential new business opportunities.
- Managed budgets and forecasts, ensuring accurate sales projections and financial planning.
- Experienced in generating comprehensive Excel data reports and conducting indepth analysis of extensive data sets to detect trends and patterns, facilitating the identification of enhancement opportunities.
Content & Social Media Manager
Peaks of Health Metabolic Center
07.2022 - 01.2025
- Conducted regular competitor analysis to stay up-to-date with industry trends and best practices in content creation and distribution techniques.
- Boosted brand awareness by developing and implementing targeted content strategies across various social media platforms.
- Analyzed social media performance metrics to inform future content decisions and optimize campaign efforts.
- Curated relevant third-party content for sharing on company channels, adding value for followers while reducing reliance on original material.
- Coordinated multi-platform campaigns for product launches or special promotions.
Senior Patient Access Representative
BJC Healthcare
02.2023 - 08.2024
- Utilized advanced problem-solving skills to effectively address intricate challenges associated with patient registrations, physician orders, and insurance coverage matters.
- Conducted regular audits of patient accounts to maintain accuracy, minimize errors, and prevent revenue loss due to incorrect billing practices.
- Contributed to revenue growth by effectively managing payment collections from both insured and self-pay patients.
- Trained new Patient Access Representatives, contributing to a more skilled and efficient team.
- Proactively identified areas for improvement and implemented evidence based practices to enhance departmental performance.
Laboratory Assistant
Alton Memorial Hospital
02.2019 - 02.2023
- Assisted in the development of new laboratory protocols, resulting in increased productivity and efficiency.
- Trained new staff members on proper laboratory techniques, fostering a collaborative work environment.
- Served as a key liaison between the outpatient laboratory and over fifty physician offices, ensuring seamless communication and accurate order processing to optimize patient flow and service efficiency in Alton Memorial’s outpatient registration and laboratory.
- Fostered and nurtured professional relationships with healthcare providers, patients, and colleagues to uphold high standards of patient care and satisfaction.
- Contributed to the development and implementation of a strategic staffing plan that effectively met departmental objectives and enhanced patient care initiatives.
- Implemented a structured training curriculum for new employees, decreasing initial training time, and boosted early-stage performance. Offered ongoing guidance to foster long-term development and retention.
- Experienced in ensuring the accuracy of medical records and documentation, as well as ensuring the department is meeting federal and state billing codes and requirements.
Lead Patient Access Representative
Alton Memorial Hospital
07.2017 - 02.2019
- Improved revenue cycle management by verifying insurance eligibility and obtaining necessary authorizations.
- Maintained strict adherence to HIPAA regulations, protecting sensitive patient information from unauthorized access or disclosure.
- Assisted in developing departmental policies and procedures that promoted efficiency, accuracy, and exceptional customer service.
- Supported training of new Patient Access Representatives by sharing knowledge and experience.
- Acted as the primary point of contact for physicians, facilitating daily communication to guarantee accuracy of orders to enhance overall patient experience, as well as demonstrated ability to manage high-stress situations, respond to customer complaints, and implement effective solutions.
- Assisted in numerous projects to support departmental needs, such as creating informative materials for EPIC Go Live, creating and updating Alton Memorial Hospital’s directory book, recreating and updating Alton Memorial Hospital’s Operator Resource Manual, and creating promotional materials for Patient Access fundraisers for The American Heart Association, and United Way.
Education
Bachelor of Science - Business Administration
Missouri Baptist University
St. Louis, MO04-2024
Skills
- Client relationship building
- Sales strategy development
- Lead prospecting
- Strategic account development
- Territory sales management
- Business development
- Market analysis
- Business growth and retention
- Sales presentations
- Competitor analysis
- Strategic marketing
- Performance tracking
Timeline
Sales Account Manager
Labor Solutions LLC
08.2024 - Current
Senior Patient Access Representative
BJC Healthcare
02.2023 - 08.2024
Content & Social Media Manager
Peaks of Health Metabolic Center
07.2022 - 01.2025
Laboratory Assistant
Alton Memorial Hospital
02.2019 - 02.2023
Lead Patient Access Representative
Alton Memorial Hospital
07.2017 - 02.2019
Bachelor of Science - Business Administration
Missouri Baptist University
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