Jaymes Ezaiah Williams

As a Patient Service Coordinator at Visual Health Doctors of Optometry, i play an essential role by providing personalized patient experiences through the coordination and management of our front desk during check in/out.

• Provide patients a personalized check in/out process experience that creates a timely, seamless, and positive experience

• Become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments

• Assist in appointment confirmations and patient outreach in partnership with Doctor availability

• Be a multitasker by managing multiple phone lines, greeting patients and walk ins, scheduling appointments and assisting office staff duties as needed

• Responsible for inbound calls from a minimum of two departments to support patients in scheduling, completes all registration processes, verifies insurance coverage to ensure approval and provides accurate information to the patient to ensure a great experience with any of their needs
• Ensures needed internet services to work successfully from home, and if not able to work remote due to equipment or service issues, will report to an identified location to provide patient and team support.

• Patient Arrival/Check-In & Check-Out Greets patients, responds to inquiries and assists patients with the completion of paperwork, ensuring all information obtained is complete and accurate. Validates patient identity by asking to see identification and/or validate the stored image of the patient's identification. Obtains and scans Patient Photo ID, Insurance Card, Referrals and signed documents into the approved organization electronic scheduling and billing systems as appropriate.

• Assisting the physician during 80% examinations. Surgical Assistant, also called operating room technicians, prepare operating rooms, arrange equipment, and help doctors and first assistants during surgeries. Performing basic laboratory tests. Instructing patients about medication and special diets
• Schedule appointment, Obtain blood samples, Perform data entry, Measure and record vital signs, Clean exam rooms, Answer phone calls.

• Managed over 50 customer calls per day, scheduling appointments, greeting and orienting new patients, pre-authorizations, collecting co-payments, insurance verification, Word, Microsoft office, power point, excel, OpenOffice. Received, screened and routed incoming calls.
• Handled payment and bill processing, change giving and payment collecting for guests.

• Scanned and copied customers personal information related to financial status Entered confidential information into systems like IDI Quantracx etc.
• Provided weekly accomplishments as well as daily outstanding customer service. Assisted 60% of customers to make payment arrangements
• Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
• Supported multiple departments with special projects.