Jaymes Francis-Jones
Orlando,FL
Summary
Dynamic professional with a proven track record at Avis Budget Group, adept in creative problem solving and organization. Excelled in enhancing customer loyalty and expanding sales through exceptional communication and money handling abilities. Skilled at fostering positive relationships and rapidly adapting to new challenges, significantly contributing to business growth and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Avis Budget Group
Orlando, FL
02.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Tracked customer service cases and updated service software with customer information.
Sales Representative
Breathe Oxygen Bar
Orlando, FL
09.2023 - 12.2023
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
Sales Associate
Bath and Body Work
Orlando, FL
08.2022 - 08.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Teacher Assistant
Prince of Peace Church
Orlando, FL
12.2021 - 07.2022
- Responded to student needs and questions promptly.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Promoted a positive learning environment by effectively managing classroom behavior and addressing individual needs.
- Assisted teachers in preparing instructional materials, ensuring alignment with curriculum objectives.
- Supported teacher in monitoring students during lunch periods, recess, and other non-instructional times to maintain safety and orderliness.
- Supported classroom activities, tutoring, and reviewing work.
- Maintained safety and security by overseeing students in recess environments.
Education
Diploma -
Oak Ridge High School
Orlando, FL05.2022
Skills
Money handling abilities
Creative problem solving
Excellent Organization
Clear Communicating
Quick Learner
Patience
Adaptability
Good time management
Ability to work under pressure
Timeline
Customer Service Representative
Avis Budget Group
02.2024 - Current
Sales Representative
Breathe Oxygen Bar
09.2023 - 12.2023
Sales Associate
Bath and Body Work
08.2022 - 08.2023
Teacher Assistant
Prince of Peace Church
12.2021 - 07.2022
Diploma -
Oak Ridge High School