Hi, I’m
Jayminkumar Patel
Guest Services
Lodi,New Jersey
Summary
Guest Services professional with demonstrated success in optimizing policies, coordinating events and managing guest services operations. Well-versed in handling VIP guests and groups. Knowledgeable about customer preferences, industry standards and successful strategies for maintaining guest loyalty and building long-lasting relationships. Veteran Guest Services Manager directing all areas and team members focused on guests services, including valets, concierge and front desk personnel. Proactive and decisive with strategic mindset. Offering 3 years of progressive experience in field.
Overview
7
years of professional experience
Work History
Pantry Quick
Store Manager
08.2016 - 01.2020
Job overview
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Kalahari Resorts Poconos
Guest Services Associate
01.2020 - 09.2020
Job overview
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
Kalahari Resorts Poconos
Guest Services Supervisor
09.2020 - 08.2021
Job overview
- Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
- Collaborated closely with other departments to meet guest needs and provide best possible experience.
- Supported team members by offering constructive feedback and coaching as needed.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Developed and implemented promotional strategies to increase occupancy.
- Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
Kalahari Resorts Poconos
Assistant Guest Services Manager
11.2021 - 05.2022
Job overview
- Monitored guest feedback, using to improve service and departmental operations.
- Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
- Motivated and rewarded employees to improve engagement.
- Restructured lines of communication with housekeeping to make sure guests were satisfied with timeliness and quality of housekeeping services.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
Kalahari Resorts Poconos
Guest Services Manager
05.2022 - Current
Job overview
- Maintained high employee satisfaction and performance with hands-on and collaborative style.
- Reviewed upcoming events and planned for expected challenges.
- Developed and implemented strategies to improve guest experiences and build loyalty.
- Organized and distributed payroll for 55 staff members.
- Planned specialized service for elderly or disabled guests, ones with children and VIP guests.
- Managed 68 staff to deliver timely and courteous guest service in front desk, housekeeping and maintenance operations.
- Assisted with guest check-in and check-out procedures, confirming that guests reach correct room.
- Oversaw lobby operations and concierge services.
- Coordinated luggage collection, transportation and storage.
- Maintained and troubleshot hotel property management systems.
Education
East Stroudsburg University of PennsylvaniaEast Stroudsburg, PA
Bachelor of Science from Hospitality
12.2024
Luzerne County Community CollegeNanticoke, PA
Bachelor of Science from Hospitality Administration And Management
08.2018
Skills
- Reservation Software
- PBX Telecom & Call Center Customer Service
- Team Meetings
- Proper Staffing
- Group Bookings
- Guest Accommodations & Promote Services
- Transport Coordination & Valet Services
- Volunteer Recruitment
- Complaint Reviews and Corrective Actions
- Staff Assignments, Policies and Procedures
- Calculating Payouts
- Conflict Management
- Creative Solutions and VIP Services
- Employee Performance Evaluations
- Customer Service Management
- Guest Experience Management
- Team Goals and Staff Training
- Personnel Recruitment
- Guest Service and Assistance
- Employee Timesheet Processing
- Employee Retention
- Cash Counting
- Hotel Reservations
- Operations Management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved Kiosk Transactions by introducing proper tracking for daily tasks.
- Achieved 20% increase in incremental revenue by completing Daily goals and stand ups with accuracy and efficiency.
- Collaborated with team of 15 in the development of Living the promise.
Languages
Gujarati
Native or Bilingual
Hindi
Native or Bilingual
Spanish
Elementary
Timeline
Guest Services Manager
Kalahari Resorts Poconos
05.2022 - Current
Assistant Guest Services Manager
Kalahari Resorts Poconos
11.2021 - 05.2022
Guest Services Supervisor
Kalahari Resorts Poconos
09.2020 - 08.2021
Guest Services Associate
Kalahari Resorts Poconos
01.2020 - 09.2020
Store Manager
Pantry Quick
08.2016 - 01.2020
East Stroudsburg University of Pennsylvania
Bachelor of Science from Hospitality
Luzerne County Community College
Bachelor of Science from Hospitality Administration And Management
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