Summary
Overview
Work History
Education
Skills
Timeline
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Jayne Depew

Flower Mound,TX

Summary

Dynamic professional with a proven track record at AT&T, excelling in customer service, establishing dynamic teams and problem-solving. Recognized for enhancing customer satisfaction and managing teams effectively during high-pressure situations. Skilled in time management and vendor management, focused on quality, accuracy and efficiency.

Overview

42
42
years of professional experience

Work History

Associate

JOANN Fabrics and Crafts
03.2025 - Current
  • Performed a variety of tasks during the bankruptcy closure. I worked mostly as a cashier, including responding to complaints and explaining the discount process when customers believed the price was incorrect.
  • In addition, I cut fabric which included informing customers the policy changed from being able to purchase as little as 1/8 yard to a 2 yard minimum. That policy has already changed to require purchasing all of the fabric remaining on the bolt.
  • The remaining tasks include unboxing, pricing, cleaning the store after customers leave and placing new merchandise on the shelves, condensing items towards the front of the store, and returning merchandise to the shelves when customers decide they don't want an item after all.


Manager

AT&T
11.1983 - 07.2024
  • Managed and motivated hundreds of agents during my career to provide service to the standard of 'very satisfied' if the customer is asked to complete a survey on the service provided by the rep.
  • Accomplished multiple tasks with rapidly changing expectations within defined timeframes. This may include a service outage driving thousands of calls in minutes.
  • Maintained professional, fast paced, and safe environment for employees when opened two centers with no one with AT&T experience, ranging from system access to milestones like earning time off. All the while notifying them of day time job openings for those challenged by the late hours even though it meant starting over with more new hires on my team.
  • Enhanced customer satisfaction by resolving disputes promptly, and ensuring high-quality service delivery.
  • Demonstrated leadership opening two new centers, the 1st providing extended hours to 11pm and the 2nd to support techs in the field and clearing order errors for a new product, working until 1am.

Education

Bachelor of Arts - Journalism And Mass Communication

Kansas State University
Manhattan, KS

Skills

  • Customer service
  • Time management
  • Attention to detail
  • Computer skills
  • Thinking outside the box
  • Triaging
  • Problem solver
  • Vendor management

Timeline

Associate

JOANN Fabrics and Crafts
03.2025 - Current

Manager

AT&T
11.1983 - 07.2024

Bachelor of Arts - Journalism And Mass Communication

Kansas State University

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Jayne Depew