Jayne Knight
League City,TEXAS
Summary
Dynamic Assistant Store Manager with a proven track record at Harbors Edge Coffee, excelling in customer service and team leadership. Skilled in inventory control and POS systems, I foster a positive customer experience while effectively managing store operations. Committed to enhancing team performance and driving sales through exceptional problem-solving abilities.
Overview
2024
2024
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Harbors Edge Coffee
Barista
Starbucks
2021.01 - 2024.02
- Prepared and served high-quality coffee and beverages according to standard recipes.
- Maintained cleanliness and organization of workstations and dining areas.
- Operated espresso machines, grinders, and other brewing equipment proficiently.
- Provided exceptional customer service by engaging with patrons and addressing inquiries.
- Assisted in inventory management by tracking stock levels and restocking supplies as needed.
- Followed health and safety regulations to ensure a safe working environment.
- Collaborated with team members to create a positive atmosphere for customers.
- Adapted quickly to changing customer demands during peak hours, ensuring efficient service delivery.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Education
Texas Connections Academy
Houston, TX06.2021
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Inventory control
- Customer relations
- Retail operations
- Store organization
- Time management
- Team building and leadership
- Store opening and closing
- Customer service management
- Staff supervision
- Stock management
- Store operations
- POS systems
- POS systems operations
- Employee scheduling
- Staff management
- Issue resolution
- Order management
- Shift scheduling
Certification
Manager food handlers certification
Timeline
Barista
Starbucks
2021.01 - 2024.02
Assistant Store Manager
Harbors Edge Coffee
Texas Connections Academy