Jayne Pratt
Newark,NY
Summary
Dedicated Professional with over 20 years of experience in Human Resources, Employee Development, Sales & Customer Engagement, seeking opportunity to utilize expertise in performance management, promoting loyalty to drive sales, benefits administration, staff training and development, troubleshooting and streamlining processes to maximize efficiency.
Overview
25
25
years of professional experience
Work History
Inside Sales Account Manager
GW Lisk
Clifton Springs, NY
04.2023 - Current
- Managed all aspects of inside sales for 40+ Aerospace and Military accounts
- Developed and maintained long-term relationships with key clients for sustained growth.
- Achieved higher client satisfaction ratings through consistent communication and problem resolution.
- Negotiated contracts with favorable terms for both the company and clients, driving mutual success.
- Managed a diverse portfolio of accounts, ensuring each client received personalized attention and support.
- Coordinated with internal stakeholders to develop customized solutions that addressed unique customer needs.
- Built client relationships by acting as liaison between customer service and sales teams.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Currently working on Lisk internal committee for Inventory Collaboration with Senior Leadership
- Chosen as co-leader for Idea Generation Team initiative
Inside Sales Manager
Victor Insulators
Victor, NY
11.2021 - 04.2023
- Manages all domestic and international sales orders including all administration duties ,validation of accuracy with parts, shipping, entry, order revisions, and pricing.
- Responsible for all RMAs including communications with QA managers, processing of and accuracy, Receipt and customer credits
- Manages all Customer Service as well as order updates via email, phone ad sales portals.
- Exceeded inside sales goals by establishing ambitious targets and motivating sales representatives.
- Administering customer quotes
- Liaised with clients via email or phone to identify and address needs, growing existing accounts
- Maintains and improves relationships with clients by providing support, information, and punctual responses to customer requests
- Interacts with Engineering, Production and Quality to resolve Customer issues
- Creates monthly marketing newsletter for distribution to reps and customers as well as website
Store Manager/Learning & Development Trainer
TJMaxx
Rochester, NY
07.1999 - 11.2021
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies
- Facilitated Leadership Development courses across all TJX brands
- Audited and certified training stores across all TJX brands
- Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objective
- Established succession planning by training and mentoring ASMs and associates into leadership positions
- Managed, hired and developed top talent to strengthen workflow and productivity
- Built talented and valuable team of departmental employees through outstanding mentoring, coaching and teaching skills
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance
- Reduced shrinkage by 50% closely monitoring inventory and security procedures
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends
- Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Managed, hired and developed top talent to strengthen workflow and productivity.
- Oversaw employee scheduling to guide operations and secure adequate staffing coverage for busy periods.
Education
Incomplete - Liberal Arts and Sciences
Central Texas College
Killeen, TX1997
High School Diploma - Liberal Arts And Sciences
Gouverneur Central
Gouverneur, NY1995
Skills
- Customer Engagement Expert
- Product and service sales
- Relationship building and management
- Certified Facilitator for: RSL ( Retail Store Leadership), Accelerated Leadership Development, Management Advocacy, Power of Choice (Union Awareness for Management)
- Employee and Labor Relations
- Training and Development
- Staffing, Recruitment
- Inclusion and Diversity
- Conflict Resolution
- Multi state internal Investigations for Regional HR Rapid Response Team
- Performance Appraisals and management
- Experienced with Epicor, Kronos, Oracle, Syteline and TMS systems
Additional experience
*Certified trainer for TJX companies TJMaxx, Marshalls, Homegoods, Homesense, Sierra for 10 years for the following workshops:
Power of Choice
RSL (Retail Store Leadership) ASM and SM level
DiSC
ALD ( Advanced Leadership Development)
Advocacy
Foundations of Leadership
Coordinator Development Program
Individual Developemeant Planning
*Works as a partner with the Home office Learning and development team on new training programs
*Member of Home Office Rapid Response Team conducting investigations based on associate and management HR calls
* Conducts Internal Audits and certifies Training Stores for NY,NJ,PA
Timeline
Inside Sales Account Manager
GW Lisk
04.2023 - Current
Inside Sales Manager
Victor Insulators
11.2021 - 04.2023
Store Manager/Learning & Development Trainer
TJMaxx
07.1999 - 11.2021
Incomplete - Liberal Arts and Sciences
Central Texas College
High School Diploma - Liberal Arts And Sciences
Gouverneur Central