Jayquan Brooks
Rosharon,TX
Summary
Motivated Customer Service and Retail Professional experienced in customer relations, team support, and sales. Delivered exceptional service by leveraging strong communication and organizational skills while maintaining a positive and professional demeanor. Seeking entry-level remote position to contribute problem-solving abilities and enhance operational efficiency.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Shoe Palace
Pearland, Texas
04.2024 - Current
- Provide professional and friendly customer service while assisting customers with questions, product selection, purchases, and concerns.
- • Resolve customer complaints and challenges by listening carefully, identifying solutions, and maintaining a positive customer experience.
- • Communicate daily with management and coworkers regarding business needs, store operations, customer concerns, and opportunities for improvement.
- • Led and supported employees to maintain productivity and uphold customer service standards.
- • Evaluated employee performance, providing coaching and guidance to foster professional growth.
- • Maintain current knowledge of products, promotions, policies, and procedures in order to provide accurate information to customers.
- • Engaged customers to identify needs and recommend products, contributing to achieving sales goals.
- • Prioritize multiple responsibilities in a fast-paced environment while maintaining attention to detail.
- • Assisted in creating a welcoming and organized store environment for customers and employees.
Retail Sales Associate
Rue 21
Pearland, Texas
01.2024 - 04.2024
- Increased sales through proactive customer engagement, tailored product recommendations, and attentive service.
- Delivered professional customer service by assisting customers with product questions, purchases, fitting room needs, and general concerns.
- Processed customer transactions accurately while following company procedures and maintaining attention to detail.
- Maintained organized and visually appealing merchandise areas while following company standards.
- Contributed to inventory loss prevention by maintaining floor awareness and ensuring proper organization and adherence to procedures.
- • Communicated effectively with management and coworkers regarding daily operations, customer needs, and business opportunities.
- Demonstrated strong teamwork and flexibility by assisting coworkers and completing additional duties as needed.
- Supported management in achieving business objectives and improving team performance. achieving store sales goals and fostering a productive work environment.
Customer Service / Package Runner
E.Y.E. (Everything You Envy)
Rosharon, Tx
08.2020 - 12.2022
- Coordinated package delivery and pickup logistics between customers and local post offices, ensuring timely service.
- Provided professional customer service and assisted customers with package-related needs.
- • Communicated with customers to gather information, answer questions, and provide tailored assistance, enhancing customer satisfaction.
- • Handled inbound and outbound calls regarding customer benefits, providing accurate information and resolving inquiries efficiently.
- • Documented inbound and outbound calls accurately for record-keeping and follow-up purposes.
- • Maintained organized records and completed assigned tasks within expected timeframes.
- • Demonstrated reliability and time-management skills while handling multiple delivery and customer service responsibilities.
- • Worked independently while completing package deliveries, pickups, documentation, and customer service duties.
- • Maintained professionalism and confidentiality when handling customer information and communications
Education
Hightower High School
Missouri City, TXSkills
- Customer support
- Sales & Customer Relations
- Product Knowledge
- Order coordination
- Data Entry & Information Accuracy
- Microsoft Office
- Microsoft Word
- Computer & Internet Skills
- Administrative Support
- Attention to Detail
- Time Management
- Organization & Prioritization
- Problem Solving
- Team Collaboration
- Employee coaching
- Quick learning
- Professional Communication Confidentiality & Professionalism
Timeline
Assistant Manager
Shoe Palace
04.2024 - Current
Retail Sales Associate
Rue 21
01.2024 - 04.2024
Customer Service / Package Runner
E.Y.E. (Everything You Envy)
08.2020 - 12.2022
Hightower High School