Summary
Overview
Work History
Education
Skills
References
Closing
Timeline
Generic

Jay'Qwece Herring

Thomasville,GA

Summary

Customer service oriented professional with 10+ years of experience. Able to coordinate workflows, handle and maintain customer records, and communicate effectively with co-workers, customers, and staff. Follows policies, procedures, and guidelines to ensure quality. Maintains and safeguards customer privacy and confidentiality.

  • Demonstrates independent work initiative, sound judgment, and attention to detail.
  • Dependable with good follow-through skills.
  • Microsoft Office Applications – MS Excel, MS Word, MS PowerPoint.
  • Typing Speed – 55 WPM.

Overview

2
2
years of professional experience

Work History

Wireless Sales Consultant

Troc Wireless
03.2023 - Current
  • Setting up new customer accounts
  • Following protocol to ensure customer information remains confidential.
  • De-escalating customer complaints and resolving issue at hand.
  • Monetary transactions with customers as well as counting drawer at beginning/end of sales day.
  • Troubleshooting software/physical issues customers may have with devices.

Kitchen Supervisor

Marco's Pizza
08.2022 - 03.2023


  • Monitored food preparation, production, and plating for quality control.
  • Controlled food costs and managed inventory.
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
  • Developed kitchen staff through training, disciplinary action, and performance reviews.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.

Front Desk Clerk

Best Western Plus Hotel
12.2021 - 08.2022
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Collected room deposits, fees, and payments.
  • Used internal software to process reservations, check-ins and check-outs.

Education

Certificate in Business Management -

Southern Regional
Thomasville, GA
11.2022

High School Diploma -

Westover High School
Albany, GA
05.2014

Skills

  • Flexible and Adaptive
  • Processing Constructive Criticism
  • Active Listening
  • Attention To Detail
  • Attentive In Fast Paced Environment
  • Data Entry
  • Problem-Solving
  • Microsoft applications proficiency
  • Cash register operation
  • Till counting
  • Customer interaction
  • Organization and Time Management
  • Critical Thinking
  • Good Telephone Etiquette
  • Self-Motivated
  • Technical issues analysis
  • Business Development
  • Issue troubleshooting
  • Complaint resolution
  • Technical Support

References

Khadija Barnhill - Personal- Cairo, Ga 229-977-8995


Valerie Dafoster - Professional- Thomasville, Ga 229-300-2047 


Jordan Ford - Professional- Thomasville,Ga 229-233-1677

Closing

   

In closing I would like to thank you for taking the time to review my resume. I believe my experience as well as skill set will make me a valuable asset to your organization. I hope I have the opportunity to learn more about the position and how I may be able to contribute. If any additional information is needed please do not hesitate to contact me.

Timeline

Wireless Sales Consultant

Troc Wireless
03.2023 - Current

Kitchen Supervisor

Marco's Pizza
08.2022 - 03.2023

Front Desk Clerk

Best Western Plus Hotel
12.2021 - 08.2022

Certificate in Business Management -

Southern Regional

High School Diploma -

Westover High School

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Jay'Qwece Herring