Jayra Rocha
Sterling,VA
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
DICK'S Sporting Goods
05.2023 - Current
- Operated POS cash register transactions daily
- Count deposit money every night before it goes into the safe
- Inventory management
- Established personal connections with customers, exceeding customer service expectations
- Training new employees
- Working in multiple departments such as cashier, footwear, and apparel
Camp Counselor
Marymount University
07.2025 - 08.2025
- Ensured camper safety and engagement by supervising daily activities effectively.
- Designed and implemented engaging, age-appropriate programming for diverse camper groups.
- Promoted teamwork by facilitating conflict resolution and enhancing communication among campers.
- Accurately maintained camper attendance and incident reports for administrative review.
- Enhanced literacy skills through interactive word sorting activities with campers.
Chick-Fil-A Trainer
Digges Enterprise
12.2021 - 04.2023
- Enhanced staff customer service skills through effective training guidelines.
- Fostered positive trainee relationships, encouraging professional growth and development.
- Welcomed guests and addressed their needs to ensure satisfaction.
- Conducted orientation and onboarding sessions for new associates.
- Ensured accurate cash handling by monitoring procedures and transactions.
Server
Silver Diner
06.2021 - 11.2021
- Enhanced guest satisfaction by proactively checking in during meal service.
- Prepared and served high-quality food and beverages to all customers.
- Welcomed guests warmly, ensuring positive experiences from initial greetings.
- Utilized strong focus to track tables and accurately remember orders.
- Reduced guest complaints through effective communication and attentive service.
- Processed payments securely, delivering checks promptly to customers.
Preparation Line
Tropical Smoothie Cafe
05.2020 - 06.2020
- Ensured food quality by following approved recipes and portion control standards.
- Maintained cleanliness by washing dishes and sanitizing kitchen surfaces regularly.
- Efficiently processed customer orders and prepared quick-serve items.
- Confirmed proper labeling and storage of all food products.
- Organized and replenished workstations to ensure operational efficiency.
Brand Representative
Hollister.Co
11.2019 - 05.2020
- Enhanced customer satisfaction through expert knowledge of Hollister clothing.
- Executed floor sets and efficiently processed customer transactions.
- Maintained optimal stock levels to meet sales demand and enhance shopping experience.
- Promoted current sales and brand initiatives to increase customer awareness.
Education
Bachelor of Science - Criminal Justice, Psychology & Spanish
Marymount University, College of Liberal Arts
05.2026
High School Diploma -
Dominion High School
Sterling, VA06-2021
Skills
- Microsoft Word
- Microsoft Excel
- Fusion 360
- IBM SPSS Statistics
- Communication
- Time management
- Problem solver
- Documentation review
- Leadership
Certification
- Official Seal of Biliteracy in English and Spanish
- 2021 Star of Adoption
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Camp Counselor
Marymount University
07.2025 - 08.2025
Customer Service Representative
DICK'S Sporting Goods
05.2023 - Current
Chick-Fil-A Trainer
Digges Enterprise
12.2021 - 04.2023
Server
Silver Diner
06.2021 - 11.2021
Preparation Line
Tropical Smoothie Cafe
05.2020 - 06.2020
Brand Representative
Hollister.Co
11.2019 - 05.2020
Bachelor of Science - Criminal Justice, Psychology & Spanish
Marymount University, College of Liberal Arts
High School Diploma -
Dominion High School