Overview
Work History
Education
Skills
Websites
Certification
Languages
Timeline
Generic

Jayra Rocha

Sterling,VA

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service Representative

DICK'S Sporting Goods
05.2023 - Current
  • Operated POS cash register transactions daily
  • Count deposit money every night before it goes into the safe
  • Inventory management
  • Established personal connections with customers, exceeding customer service expectations
  • Training new employees
  • Working in multiple departments such as cashier, footwear, and apparel


Camp Counselor

Marymount University
07.2025 - 08.2025
  • Ensured camper safety and engagement by supervising daily activities effectively.
  • Designed and implemented engaging, age-appropriate programming for diverse camper groups.
  • Promoted teamwork by facilitating conflict resolution and enhancing communication among campers.
  • Accurately maintained camper attendance and incident reports for administrative review.
  • Enhanced literacy skills through interactive word sorting activities with campers.

Chick-Fil-A Trainer

Digges Enterprise
12.2021 - 04.2023
  • Enhanced staff customer service skills through effective training guidelines.
  • Fostered positive trainee relationships, encouraging professional growth and development.
  • Welcomed guests and addressed their needs to ensure satisfaction.
  • Conducted orientation and onboarding sessions for new associates.
  • Ensured accurate cash handling by monitoring procedures and transactions.

Server

Silver Diner
06.2021 - 11.2021
  • Enhanced guest satisfaction by proactively checking in during meal service.
  • Prepared and served high-quality food and beverages to all customers.
  • Welcomed guests warmly, ensuring positive experiences from initial greetings.
  • Utilized strong focus to track tables and accurately remember orders.
  • Reduced guest complaints through effective communication and attentive service.
  • Processed payments securely, delivering checks promptly to customers.

Preparation Line

Tropical Smoothie Cafe
05.2020 - 06.2020
  • Ensured food quality by following approved recipes and portion control standards.
  • Maintained cleanliness by washing dishes and sanitizing kitchen surfaces regularly.
  • Efficiently processed customer orders and prepared quick-serve items.
  • Confirmed proper labeling and storage of all food products.
  • Organized and replenished workstations to ensure operational efficiency.

Brand Representative

Hollister.Co
11.2019 - 05.2020
  • Enhanced customer satisfaction through expert knowledge of Hollister clothing.
  • Executed floor sets and efficiently processed customer transactions.
  • Maintained optimal stock levels to meet sales demand and enhance shopping experience.
  • Promoted current sales and brand initiatives to increase customer awareness.

Education

Bachelor of Science - Criminal Justice, Psychology & Spanish

Marymount University, College of Liberal Arts
05.2026

High School Diploma -

Dominion High School
Sterling, VA
06-2021

Skills

  • Microsoft Word
  • Microsoft Excel
  • Fusion 360
  • IBM SPSS Statistics
  • Communication
  • Time management
  • Problem solver
  • Documentation review
  • Leadership

Certification

  • Official Seal of Biliteracy in English and Spanish
  • 2021 Star of Adoption

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Camp Counselor

Marymount University
07.2025 - 08.2025

Customer Service Representative

DICK'S Sporting Goods
05.2023 - Current

Chick-Fil-A Trainer

Digges Enterprise
12.2021 - 04.2023

Server

Silver Diner
06.2021 - 11.2021

Preparation Line

Tropical Smoothie Cafe
05.2020 - 06.2020

Brand Representative

Hollister.Co
11.2019 - 05.2020

Bachelor of Science - Criminal Justice, Psychology & Spanish

Marymount University, College of Liberal Arts

High School Diploma -

Dominion High School
Jayra Rocha