Jaysenia Toro

Guest Advocate

• Assisted Target guests with purchases, returns, and service questions.
• Processed register transactions and handled cash, cards, and gift payments.
• Supported Drive Up and Order Pickup handoff for Target guests.
• Resolved guest concerns with calm communication and store policies.
• Collaborated with Target team members to maintain smooth front-end operations.
• Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.

Cash Office Counter

• Trained staff on cash handling, accuracy, and compliance standards.
• Executed daily cash office balancing and reconciliation procedures to ensure accuracy.
• Conducted regular audits of cash drawers to ensure compliance with company policies and procedures.
• Prepared daily deposits and worked with banks to ensure cash accuracy

General Merchandise Expert

• Arranged retail floor displays to match store merchandising plans.
• Set promotional signage and seasonal displays on the sales floor.
• Checked stock levels and reported missing merchandise to store leaders.
• Demonstrated great teamwork skills with staff members involved in production and transport.

Inbound Expert

• Unloaded inbound freight from trailers into warehouse receiving area.
• Labeled, sorted, and staged merchandise for storage locations.
• Unloaded, sorted, labeled, and staged product in designated areas.
• Operated forklifts, pallet jacks, hand trucks, and other material handling equipment safely and efficiently.

Service and Engagement Captain

• Supervised daily retail operations and supported store management routines.
• Trained sales associates on customer service and store procedures.
• Resolved customer concerns and supported service recovery efforts.
• Enforced company policies and maintained store presentation standards.
• Opened and closed retail location following cash and security procedures.
• Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
• Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
• Provided leadership support during peak business hours by motivating staff members to meet targets.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.