Jayson Colon
Manager
Bronx,NY
Summary
Results-driven Operations Executive with over 10 years of experience managing high-volume entertainment and hospitality operations. Expertise in driving revenue growth, optimizing efficiency, and leading cross-functional teams. Committed to delivering exceptional guest experiences while ensuring strict adherence to safety and compliance standards.
Overview
13
13
years of professional experience
1
1
Certification
Work History
General Manager
JIB Lanes – Maple Family Centers
Queens, NY
08.2025 - Current
- Lead full-scale operations for a high-volume entertainment venue including bowling, arcade, food & beverage, and events
- Oversee and lead a team of 30+ employees across multiple departments, driving performance, accountability, and service standards
- Oversee financial performance including budgeting, cost control, and revenue tracking
- Directed hiring, training, scheduling, and performance management for all staff levels, enhancing team capabilities
- Drive event business including leagues, private bookings, and corporate outings
- Executed targeted promotions and marketing initiatives, increasing customer traffic and engagement
- Enforce safety, cleanliness, and preventative maintenance standards across facility
- Managed end-to-end payroll operations through ADP, ensuring accuracy and compliance in timely processing
Assistant Facility Manager
SP+ (Metropolis Corp)
Bronx, NY
01.2025 - 08.2025
- Supported daily operations of a high-traffic parking facility with a focus on efficiency and customer experience
- Supervised frontline staff and maintenance teams to maintain operational consistency and enhance service delivery
- Managed revenue tracking and reporting, ensuring strict compliance with cash-handling procedures to safeguard assets
- Coordinated facility inspections, repairs, and ongoing maintenance
- Resolved escalated customer issues, fostering positive relationships and ensuring customer satisfaction
General Manager
Nationwide Bowling
Linden, NJ
01.2024 - 01.2025
- Managed operations of bowling center, overseeing staffing, scheduling, and service delivery to ensure smooth daily functions
- Oversaw leagues, tournaments, and private events to establish and maintain steady revenue streams
- Implemented cost-control measures to improve operational efficiency
- Ensured compliance with company policies, safety standards, and operational procedures
Operations Manager / League Coordinator
Bowlero Corporation
White Plains, NY
11.2019 - 12.2023
- Managed league operations, streamlining scheduling, registration, and customer communications for improved user experience
- Increased league revenue by 30% over two years through strategic marketing and operational improvements
- Oversaw multi-department operations, enhancing service delivery across front desk, leagues, arcade, and food & beverage
- Monitored financial performance, revenue streams, and operational KPIs
- Led recruitment, onboarding, and development of team members, fostering a cohesive and skilled workforce
- Supported large-scale events, corporate bookings, and community engagement initiatives
Supervisor
SP+
Manhattan, NY
01.2019 - 10.2019
- Supervised daily operations and staff scheduling, enhancing workflow in high-volume environment
- Trained and developed staff on service standards and operational processes, improving team effectiveness
- Ensured compliance with operational policies and safety procedures to maintain operational integrity
- Managed cash handling, reconciliations, and financial reporting
Manager
Homefield Bowl
Yonkers, NY
06.2013 - 12.2018
- Managed bowling center operations, overseeing lanes, arcade, and food service to ensure seamless guest experience
- Controlled budgets and monitored revenue to optimize financial performance
- Led hiring, training, scheduling, and supervision of staff
- Developed local marketing promotions that attracted increased traffic to the bowling center
- Maintained equipment functionality and enforced safety compliance
Education
High School Equivalency Diploma - Coursework toward Nursing (RN Track)
Queensborough Community College
Queens, NYSkills
- Operations management
- Facility management
- Safety and compliance
- Preventive maintenance
- Budgeting and cost control
- Revenue analysis
- Performance reporting
- Sales strategy
- Customer experience management
- Workforce planning systems
- Workforce scheduling
- Recruitment and training
- Team leadership
- Conflict resolution
- Multicultural communication
- Microsoft Office Suite
- Policy enforcement
Certification
- ServSafe Certification
- Food Handler Certification
- FDNY Certificate of Fitness – F03 / F04 Fire Guard
Languages
- Spanish
- English
- Spanish
Technical And Additional Skills
- Bilingual: English & Spanish
- Microsoft Office Suite (Word, Excel, Microsoft 365)
- Workforce Planning & Scheduling Systems
- Customer Experience Management
- Policy Enforcement & Regulatory Compliance
Core Competencies
Operations Management, Facility Management, Preventative Maintenance, Safety & Compliance, Team Leadership, Staff Recruitment & Training, Workforce Scheduling, Conflict Resolution, Budgeting & Cost Control, Revenue Analysis, Performance Reporting, Marketing & Promotions
Timeline
General Manager
JIB Lanes – Maple Family Centers
08.2025 - Current
Assistant Facility Manager
SP+ (Metropolis Corp)
01.2025 - 08.2025
General Manager
Nationwide Bowling
01.2024 - 01.2025
Operations Manager / League Coordinator
Bowlero Corporation
11.2019 - 12.2023
Supervisor
SP+
01.2019 - 10.2019
Manager
Homefield Bowl
06.2013 - 12.2018
High School Equivalency Diploma - Coursework toward Nursing (RN Track)
Queensborough Community College