Jayson Rivera
Port Saint Lucie
Summary
Proven leader in customer service and sales, adept at problem-solving and leveraging Microsoft Excel to drive business improvements. At Camping World RV, I spearheaded initiatives that significantly enhanced customer satisfaction and loyalty, while also boosting sales revenue through strategic relationship building and effective team management. Skilled in CRM software and interpersonal communication, I consistently exceed targets by fostering a customer-focused culture.
Overview
9
9
years of professional experience
Work History
Customer Service Manager
Chesaso RV
08.2023 - Current
- Took ownership of customer issues and followed problems through to resolution.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Implemented quality control measures to maintain high standards of service across all touchpoints within the organization.
- Ensured customers received prompt and personalized assistance and service.
Sales Manager
Camping World RV
06.2015 - 07.2023
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
Sales Associate
Camping World RV Sales
01.2017 - 12.2018
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Education
Associate of Science - Business
Valencia College
Kissimmee, FL04.2017
Skills
- Customer Service
- Problem-Solving
- Microsoft Outlook, Word, and Excel
- Customer-focused
- Exceptional interpersonal communication
- Expertise in sales
- CRM Software
- Budgeting and finance
- Technical Support
Timeline
Customer Service Manager
Chesaso RV
08.2023 - Current
Sales Associate
Camping World RV Sales
01.2017 - 12.2018
Sales Manager
Camping World RV
06.2015 - 07.2023
Associate of Science - Business
Valencia College