Joshua Stuart
Los Angeles,CA
Summary
High-energy Store Manager with extensive retail experience, known for maintaining staff satisfaction and meeting performance targets. A dynamic relationship-builder with strong organizational skills and sound judgment, I am focused on maximizing team efficiency and people development. My colleagues describe me as results-driven, committed to success, and passionate about elevating both individuals and the companies I represent. Personally, I have a passion for cycling, tennis, and animals.
Overview
13
13
years of professional experience
Work History
Co-Store Manager
Lavish Eyewear at The Seitai Hotel & Residences
05.2024 - 11.2024
- Co-managed a high-end, luxury eyewear store inside the CondeNast Traveler's top Miami Beach hotel, The Setai.
- Sold some of the world's more exclusive and sought-after brands including Jaques Marie Mage, Chrome Hearts, Dita, Cartier, Yves Saint Laurent and more.
- Developed strong comprehension of the nuance that make each brand unique, giving me better knowledge to sell and close well.
- Averaged personal sales totals of between $22,000 & $31,000 in sales every two weeks.
- Managed inventory levels for optimal turnover and brand representation, improving our already unmatched product availability.
Sales Associate - Women's Shoes & Accessories
Neiman Marcus Bal Harbour Shops
06.2023 - 06.2024
- Took over a disorganized client book and dove head first into rebuilding client relationships as well as cultivating new ones.
- Handled high-dollar cash and card transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Consistently met all of my personal sales goals and numbers for the store.
Retail Keyholder & Lab Technician
Le Labo Fragrances, Estee Lauder Companies
01.2023 - 07.2023
- Performed category maintenance by rotating products according to company product rotation policy.
- Developed strong relationships with customers by actively engaging in conversation about their needs and preferences.
- Increased customer satisfaction by providing exceptional product knowledge and personalized service.
- Utilized product information and sampling to educate customers and assist in product selections.
- Personally responsible for 50%/+ of overall store month revenue, greatly assisting in reaching company goal.
- Maintained a clean and organized work environment for both staff members and customers by performing daily upkeep tasks.
Regional Manager
Trek Bicycle
01.2020 - 01.2022
- Took over a market in Southeast Florida that was severely floundering. I vetted, hired and managed new talent for 11 stores and turned a segment of the corporation that I was contracted with from a YTD loss of $700,000 into a group of stores that operated in the black under my direction.
- I implemented simplistic formulas that are people-based and primarily focused on employee retention and removing redundancies in order to efficiently maximize profits.
- In my primary location, we took the store from a YTD average of 66% to monthly goal to a current monthly goal that surpasses not only the Budget and Gross Profit goals of 100%, but exceeds them by an additional 20%.
- Implemented my theory that the bike business can attract employees from outside the cycling world talent pool, guide them with our existing business model and allow the passionate players I hired to thrive, which they did.
Assistant General Manager
Palisades Tennis Club
06.2016 - 04.2020
- Managed a team of approximately 44 people in various roles and reported directly to my father, the founder and owner.
- Carried on his legacy of changing the game of tennis on a national level and elevated the tennis club by bringing it in line with modern-day standards both socially and economically.
- Raised yearly revenue by 15%, increasing membership sales and level of service
- Handled day-to-day activities including the management of our membership sales team and our overall staff of 43 employees
- Administrated all revenue-generating operations related to the immediate success of the tennis club
- Developed and nurtured meaningful relationships with the members and their guests, resulting in strong
member retention - Conceptualized, designed and oversaw construction of a one-on-one personal training gym at the club that resulted in more than 80 hours eekly of regular personal training bookings between two trainers, boosting club revenue and value.
- Personally negotiated and closed all special event and sponsorship deals. Clients included Bentley North America, Allergan Pharmaceuticals and many more.
Store Manager
The Art of Shaving
12.2011 - 08.2013
- Asked to open the first retail door in upscale Orange County, California at South Coast Plaza Mall though a former client of mine.
- Managed a small staff of four employees on a 200 square foot selling floor.
- Was the most successful store manager in the region, maintaining on average 117% of our monthly sales goals.
- Built the first customer base in the region and trained employees on proper CRM standards provided by the company.
- Provided weekly sales reports to executives
- Responsible for quarterly employee reviews, discipline, hiring and staff reorganization as well as promotions.
Education
Bachelor of Arts - Graphic Design & Digital Media
Laguna College of Art And Design
Laguna Beach, CASkills
- Store management
- Store operations
- Problem-solving
- Multitasking and organization
- Store merchandising
- Retail inventory management
- Customer service management
- Operational efficiency
- Strategic thinker
- Sales Expert
Languages
English
Native or Bilingual
Spanish
Professional Working
Interests
Tennis, photography, writing, cycling, dogs, traveling to the world’s most obscure places, charity fundraising
Timeline
Co-Store Manager
Lavish Eyewear at The Seitai Hotel & Residences
05.2024 - 11.2024
Sales Associate - Women's Shoes & Accessories
Neiman Marcus Bal Harbour Shops
06.2023 - 06.2024
Retail Keyholder & Lab Technician
Le Labo Fragrances, Estee Lauder Companies
01.2023 - 07.2023
Regional Manager
Trek Bicycle
01.2020 - 01.2022
Assistant General Manager
Palisades Tennis Club
06.2016 - 04.2020
Store Manager
The Art of Shaving
12.2011 - 08.2013
Bachelor of Arts - Graphic Design & Digital Media
Laguna College of Art And Design