Dedicated professional with strong customer service and time management skills. Proven ability to enhance customer satisfaction and streamline operations through effective team collaboration.
Overview
6
6
years of professional experience
Work History
Amazon Associate
Amazon.com Fulfillment Center
Louisville, TN
04.2025 - 07.2026
Operated material handling equipment to facilitate efficient product movement within fulfillment center.
Managed inventory accuracy by conducting regular stock audits and updating records as needed.
Collaborated with team members to ensure timely order processing and fulfillment.
Implemented safety protocols, reducing workplace incidents and promoting a safe working environment.
Shift Leader
McAlister's Deli
Maryville, TN
04.2023 - 04.2025
Supervised daily operations to maintain service quality and efficiency.
Trained new team members on customer service protocols and food safety standards.
Managed inventory levels to ensure product availability and minimize waste.
Developed weekly staff schedules to optimize labor costs and coverage.
Shift Leader, Car Hop
Sonic Drive-In
Maryville, TN
04.2020 - 04.2023
Trained and mentored team members on operational procedures and customer service excellence.
Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.