Jayvon Phillips
Jacksonville,NC
Summary
Proficient in customer service and operational strategy, with a background in resolving complex inquiries and complaints effectively. Developed reports on sales trends and financial data, showcasing attention to detail and analytical skills relevant to banking operations. Ensured adherence to company policies and regulatory requirements, maintaining confidentiality and security of member information. Demonstrated ability to remain composed under pressure, facilitating positive interactions with clients in a fast-paced environment.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work History
Assistant Manager
Domino's Pizza
Jacksonville, NC
02.2022 - Current
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Coordinated with other departments to ensure smooth flow of operations.
- Collaborated with management on developing strategic plans for achieving business goals.
- Created reports on sales trends, inventory levels, and financial data.
- Ensured compliance with safety regulations and company policies.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Implemented quality control measures to uphold company standards.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality, and conformance.
Education
BLS Certification -
American Heart Association
10.2025 - 10.2027
High School Diploma -
Jacksonville High School
Jacksonville, NC06-2023
Skills
- Customer service
- Inventory management
- Sales reporting
- Operational strategy
- Quality control
- Employee training
- Communication skills
- Time management
- Strategic planning
- Compliance
- Problem-solving
- Multitasking and organization
- Coaching and mentoring
- Team collaboration
Timeline
BLS Certification -
American Heart Association
10.2025 - 10.2027
Assistant Manager
Domino's Pizza
02.2022 - Current
High School Diploma -
Jacksonville High School