Jazalyn Miles-Johnson
Alexandria,LA
Summary
Dedicated student at Unitech Training Academy specializing in EKG and Phlebotomy studies. Obtained Electrocardiography certification in July 24,2024 and Phlebotomy certification in August 21,2024. Strong passion for the healthcare field drives continuous pursuit of excellence and positive contributions to the community's healthcare. Committed to providing exceptional care, motivated to acquire further certifications and make a meaningful impact in the field of healthcare.
Overview
8
8
years of professional experience
2
2
Certifications
Work History
Customer Service Representative
Circle K
08.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Production Associate
ManpowerGroup
06.2024 - Current
- Participated in training sessions to enhance skills and knowledge.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Maintained organized work area by cleaning and removing hazards.
- Collaborated with other departments to optimize production workflows.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained flexible approach to work assignments, willingly cross-training in other areas to support changing production needs.
Shift Leader
FIVE BELOW
01.2024 - 06.2024
- Maintained clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting cohesive workplace culture.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Shift Leader
FREEBIRDS WORLD BURRITO
12.2022 - 04.2023
- Ensured employees efficiently and effectively performed tasks during shifts under my supervision.
- Developed effective strategies for addressing customer inquiries and resolving complaints, resulting in increased customer satisfaction
- Balancing cash drawers, preparing cash deposits, and managing cash drops
- Trained new employees and delegated daily tasks and responsibilities.
- Monitoring stock levels, conducting inventory counts, and ensuring products are properly displayed
- Successfully resolved employee conflicts and effectively handled shift-related issues.
- Reporting any significant issues or incidents to upper management
- Maintained adequate staffing levels to meet projected sales or expected customer levels
- Held team members accountable by effectively coaching to improve performance
- Used company tools and resources to train employees
- Maintained clean and secure operating environment.
Caregiver/Med Tech
Sage Oak Assisted Living
09.2020 - 11.2022
- Provided companionship and emotional support
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient's personal space.
- Ensured timely and accurate distribution of prescribed medications
- Providing support for individuals in performing mobility and physical therapy exercises
- Provided meal preparation and supported dietary requirements
- Closely observed health status and promptly communicated any notable changes to healthcare providers.
Education
Certificate of Technical Studies - EKG/Phlebotomy
Unitech Training Academy
Alexandria, LA11.2024
Dual Enrollment Certification - Certified Nursing Assistant
CLTCC- WARD H. NASH CAMPUS
Cottonport, LA05.2011
High School Diploma -
TIOGA HIGH SCHOOL
Ball, LA05.2011
Skills
- Venipuncture Technique
- Patient Care
- Blood Collection
- HIPPA & OSHA Compliance
- Patient Identification
- Proficient in EKG technology and procedures
- Excellent customer service and communication skills
- Ability to accurately read and interpret EKG results
- Cardiac anatomy knowledge
- Problem-solving abilities
- Lead Placement
- Basic First Aid and CPR
Certification
- EKG certification (NCET), Unitech Training Academy, 2024-07-24
- Phlebotomy Certification (NCPT), Unitech Training Academy, 2024-08-21
- Basic Life Support Provider, Lofton Medical Services LLC, 2024-03-15
- CPR/AED Certification
- Certified Nursing Assistant (CNA)
- ServSafe Food Handler's Certification
Accomplishments
- Accepted into the National Technical Honor Society August 2024
- Won "Employee Of The Month" 3 months in row
Timeline
Customer Service Representative
Circle K
08.2024 - Current
Production Associate
ManpowerGroup
06.2024 - Current
Shift Leader
FIVE BELOW
01.2024 - 06.2024
Shift Leader
FREEBIRDS WORLD BURRITO
12.2022 - 04.2023
Caregiver/Med Tech
Sage Oak Assisted Living
09.2020 - 11.2022
Certificate of Technical Studies - EKG/Phlebotomy
Unitech Training Academy
Dual Enrollment Certification - Certified Nursing Assistant
CLTCC- WARD H. NASH CAMPUS
High School Diploma -
TIOGA HIGH SCHOOL