Ja'zel Shelley
St. Petersburg
Summary
Dedicated and professional, with extensive experience at Luxx St. Petersburg, excelling in customer service and conflict resolution. Proven ability to enhance guest satisfaction through effective communication and teamwork. Skilled in money handling and maintaining a clean, organized environment, consistently ensuring a positive dining experience for all customers.
Overview
2
2
years of professional experience
Work History
Cahier
Luxx St Petersburg
St. Petersburg
05.2023 - Current
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Balanced daily transactions on a computer system.
- Greeted customers and answered any questions they had about the store's products and services.
- Provided excellent customer service.
- Resolved customer complaints professionally.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Waitress/Food Runner
Luxx St Petersburg
St. Petersburg
05.2023 - Current
- Took orders for food and drinks and delivered them to guests.
- Greeted customers and provided menus.
- Answered questions about menu items, ingredients, and pricing.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Replenished beverages when necessary.
- Checked back with customers throughout meal service to ensure satisfaction.
- Provided excellent customer service by addressing any complaints or concerns promptly.
Education
Alma Program
Lakewood High School
Saint PetersburgWork Force Training
Mount Zion Youth Work Program
St. Petersburg, FLSkills
- Customer service
- Team collaboration
- Effective communication
- Conflict resolution
- Time management
- Money handling
- Reliability and punctuality
- Professionalism and courtesy
Timeline
Cahier
Luxx St Petersburg
05.2023 - Current
Waitress/Food Runner
Luxx St Petersburg
05.2023 - Current
Alma Program
Lakewood High School
Work Force Training
Mount Zion Youth Work Program
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