Jazelle Saenz
Powell Watson
Laredo,TX
5
years of professional experience
2
Languages
Summary
Professional Summary
Customer focused and dependable professional with experience in customer service, cashiering, and payment processing. Skilled in building positive customer relationships and maintaining a professional and organized work environment. Recognized for strong communication, punctuality, adaptability, and attention to detail. I am eager to contribute to a team oriented organization while continuing to grow professionally and develop new skills.
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Work History
BDC Service Representative
2 Years 2 Months- Participated in ongoing training programs to stay current with industry trends and best practices for BDC operations.
- Collaborated with service technicians for timely updates on vehicle status, ensuring prompt communication with customers.
- Assisted in creating promotional materials, driving awareness and interest in dealership services.
- Utilized CRM software to efficiently track customer interactions, monitor progress on sales leads, and provide reports for management review.
- Set up appointments with interested customers according to schedule availability.
Sales Consultant
9 Months- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Generated increased sales revenue through effective lead generation and follow-up efforts.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Built relationships with customers and community to promote long term business growth.
- Generated advertising brochure for vendor use.
- Trained new employees on customer service, money handling and organizing strategies.
- Attended monthly sales meetings and quarterly sales trainings.
Optical Assistant
1 Year 4 Months- Provided excellent customer service by addressing inquiries and resolving issues promptly, promoting customer loyalty.
- Assisted patients with frame adjustments and repairs, increasing overall satisfaction with their eyewear purchases.
- Conducted thorough pre-testing for optometrist examinations, leading to more accurate diagnoses and treatment plans.
- Educated patients on proper contact lens care and insertion techniques, minimizing complications and returns.
- Built strong relationships with suppliers to negotiate better pricing options for frames/lenses which resulted in cost savings for our clients.
- Coordinated marketing efforts such as social media campaigns or special promotions that attracted new customers and increased brand awareness.
Education
High School Diploma
Skills
Strong multitasking
Goal-oriented mindset
Appointment scheduling
Customer service
Active listening
Professionalism
Relationship building
Languages
Spanish
English
Timeline
BDC Service Representative
Powell Watson
08.2024 - Current
Sales Consultant
Rock Fitness Center
12.2023 - 09.2024
Optical Assistant
Del Mar Optical
08.2021 - 12.2022
United High School
High School Diploma