Jazleen Diaz
Chicago,IL
Summary
Organized and motivated professional eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
7
7
years of professional experience
Work History
Customer Service Associate
Onni Group
04.2022 - Current
- Managing guests by Directing and accommodating them as best as I can.
- Answer phone inquiries to schedule/ confirm reservations and respond to service questions.
- Deliver outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Front desk, Bartending, Banquets, Rooftop attendant, server, Supervisor
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
Lead Hostess/ Events Coordinator
La Josie
08.2021 - 06.2022
- Managed special events coordination, ensuring seamless execution from initial inquiry through event completion.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
Lead Hostess
Wok N Fire
06.2019 - 04.2020
- Answered phone calls to take orders, give information and document reservations.
- Enhanced guest experience by efficiently managing reservations and seating arrangements.
- Adapted quickly to changing restaurant needs, maintaining composure under pressure and exhibiting excellent problem-solving skills.
Sales Associate
No Limit Auto Performance
10.2019 - 02.2020
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
Supervisor
Giordano's
01.2018 - 06.2019
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
Restaurant Hostess
Slurping Turtle
01.2019 - 05.2019
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
Education
High School Diploma -
John F Kennedy Highschool
Chicago, IL06.2018
Skills
- Phone Etiquette
- Time Management and
Prioritization - Reliable and Trustworthy
- Creative Problem Solving
- Highly Organized
- Multitasking and Prioritization
- Teamwork and Collaboration
- Spanish Fluency
- Effective Customer Assistance
Timeline
Customer Service Associate
Onni Group
04.2022 - Current
Lead Hostess/ Events Coordinator
La Josie
08.2021 - 06.2022
Sales Associate
No Limit Auto Performance
10.2019 - 02.2020
Lead Hostess
Wok N Fire
06.2019 - 04.2020
Restaurant Hostess
Slurping Turtle
01.2019 - 05.2019
Supervisor
Giordano's
01.2018 - 06.2019
High School Diploma -
John F Kennedy Highschool
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