Jazlien Kumailei Acacio
Fairfield,CA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team and provides administrative support to staff members to reach personal and business goals. Experience stepping into roles and quickly making positive changes to drive company success.
Overview
6
6
years of professional experience
Work History
Office Technician
California State Prison-Solano
03.2023 - Current
Customer Service Shift Manager
Pacific Edge Sports Academy
01.2022 - Current
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Resolved customer complaints and made necessary updates to customers' accounts.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Improved operations by working with team members and customers to find workable solutions.
- Processed payments and updated accounts to reflect balance changes and tuition adjustments.
Salon Assistant Manager
Luxe Nailscape
06.2018 - Current
- Received phone calls to assist customers in scheduling, rescheduling or canceling appointments.
- Greeted guests and members upon arrival to create positive first impressions.
- Inputted client information into booking system accurately and completely.
- Coordinated front desk operations and assisted customers by providing excellent service, answering questions and resolving problems.
- Oversaw daily operations and equipment cleanliness to meet health, hygiene and safety requirements and customer expectations.
- Trained and coached staff on front desk duties to ring up customers, apply discounts or gift cards and maintain customer satisfaction.
- Supervised employees, guided staff and oversaw opening and closing of business day with keyholder duties.
- Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.
Cashier/Sales Associate
Dick's Sporting Goods, Inc
12.2020 - 11.2021
- Processed customer purchases and returns via cash and credit card.
- Maintained clean, orderly and well-stocked register area.
- Engaged customers with friendly smile and knowledgeable support to promote sales and build loyalty.
- Kept store presentable with regular cleaning and organization.
- Helped customers find specific products, answered questions and offered product advice.
- Trained new team members in cash register operation, stock procedures and customer services.
- Helped with purchases and signed customers up for rewards program.
- Processed refunds for worn, damaged and broken merchandise.
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
- Selected products and items from shelves for customer orders.
Education
High School Diploma -
Armijo High School
Fairfield, CA06.2021
Skills
- Payment processing
- Inventory management
- Organization and efficiency
- Business operations understanding
- Multitasking and prioritization
- Team player mentality
- Reliable and punctual
- Excellent communication skills
- Time management
- Conflict resolution
- Self driven
Timeline
Office Technician
California State Prison-Solano
03.2023 - Current
Customer Service Shift Manager
Pacific Edge Sports Academy
01.2022 - Current
Cashier/Sales Associate
Dick's Sporting Goods, Inc
12.2020 - 11.2021
Salon Assistant Manager
Luxe Nailscape
06.2018 - Current
High School Diploma -
Armijo High School
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